Retail Operations Supervisor

1 week ago

Atlanta, Georgia, United States AllSaints Full time
The Position

As a Retail Operations Supervisor, you will embody energy, enthusiasm, and determination to guide a team, steering them towards success on bustling sales floors. Your responsibilities will include balancing store deadlines and daily operations while placing a strong emphasis on customer satisfaction and the in-store shopping experience.

Your daily activities will involve equipping the stylist teams with their daily objectives and priorities, analyzing store performance and visual merchandising, swiftly responding to market trends, and ensuring optimal product placement through effective planning and communication with all team members.

This role serves as an initial step into team leadership; you will be responsible for the daily management of the store under the guidance of the Assistant Store Manager and Store Manager.

Key Responsibilities
  • You will be provided with the resources to learn, grow, and evolve into a versatile leader.
  • Your time will predominantly be spent on the dynamic sales floor collaborating with our stylist teams, ensuring all operations run seamlessly, and guaranteeing customers receive an exceptional in-store experience. Your product expertise will engage our teams and inspire our clientele.
  • With a focus on commercial success, you will work efficiently to ensure our products are consistently showcased effectively by partnering with visual merchandising teams, adhering to guidelines, and prominently displaying top-selling items to enhance the brand experience.
  • You will oversee the daily operations of the store, with team deployment being a priority in your routine. As you develop your business insight, you will need to apply your business acumen to ensure smooth operations and provide necessary support for your stylists' development.
  • Manage a diverse team of Stylists, supervising a group of passionate individuals as they attend to our customers' needs, engaging, motivating, and coaching them on a daily basis.
  • Collaborate with the management team to surpass store targets and KPIs, setting personal goals and creatively inspiring your staff to achieve and exceed these benchmarks.
  • Proactively address personnel matters such as return-to-work interviews, liaising with HR on specific issues, conducting investigations, and managing performance and attendance reviews.
  • Ensure daily compliance, serving as a role model for best practices and following up on any challenges or shortcomings encountered.
  • Independently create and implement floor plans and schedules, strategically positioning talent across the store to set the stage for daily success.

Essential Skills

  • Consistently act with integrity and honesty, demonstrating behaviors aligned with the brand values.
  • Driven and passionate about achieving standards and targets.
  • Embody the AllSaints values and behaviors, confidently communicating these expectations to team members.
  • Proficient in people management and customer-focused, with a proven ability to coordinate team members effectively to fulfill daily tasks and meet business objectives.
  • Capable of engaging, encouraging, and influencing staff to grow, develop, and succeed at every stage.
  • A confident, trustworthy, and diligent leader—your team enjoys working with you and for you, exemplifying these qualities even in your absence.
  • Possess a positive, proactive approach to navigating challenging situations with the right character and temperament to achieve optimal outcomes.
  • Willingness to contribute to the strategic vision, identifying business needs and opportunities while remaining commercially aware and managing upwards when necessary.
About AllSaints

AllSaints operates a network of retail locations across North America, with a flagship presence in a major city. The brand's aesthetic is brought to life through its innovative design and commitment to quality.

Our Core Values
  • The Customer is Paramount: We collaborate as a unified team to deliver the best for our customers.
  • Teamwork: We are interconnected and encourage the sharing of ideas.
  • Commitment to Our Promises: We understand our objectives and work with clear outcomes in mind.
  • Accountability: We are self-aware, recognize our impact on others, and maintain a positive outlook for the future.
Employee Benefits

Health and Wellbeing Programs

AllSaints provides comprehensive Health & Wellbeing Benefits for employees working a minimum of 30 hours per week, including options for family members.

Benefits include:

  • Medical, Dental, Vision coverage
  • Flexible Spending Accounts (FSA) & Dependent Care Accounts
  • Commuter & Parking Savings Accounts
  • Retirement Plan Enrollment with matching contributions
  • Paid Time Off & Sick Leave
  • Enhanced Paid Parental Leave
  • Voluntary Life & Disability Coverage for dependents
  • Basic Life and Disability coverage
  • Short/Long-Term Disability options
  • Employee Assistance Programs
  • Employee Discounts on clothing

Note: Benefits availability is contingent on location and employment type and may have specific eligibility requirements. AllSaints reserves the right to modify or withdraw benefits at any time.

We strive to cultivate truly diverse teams and foster an environment where everyone feels respected, valued, and empowered to contribute to our brand's success.

We recognize the significance and strength of diversity, providing equal opportunities in employment and recruitment processes. We are committed to preventing any form of discrimination, ensuring everyone has a chance to be part of our brand's passion for learning and growth.

If you require support or adjustments during your application process, please reach out to us, and we will be happy to assist.

Flexible Working Arrangements

A combination of office work and remote work options is available for team members in positions that allow for flexible arrangements.

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