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Retail Operations Supervisor

2 months ago

Atlanta, Georgia, United States AllSaints Full time
The Position

As a Retail Operations Supervisor, you will embody enthusiasm, energy, and determination to lead a team towards success in a dynamic retail environment. Your responsibilities will include managing store operations while ensuring an exceptional customer experience is prioritized.

Your daily activities will focus on equipping stylist teams with clear objectives and priorities, analyzing store performance metrics, responding swiftly to market trends, and ensuring optimal product placement through effective planning and communication with all team members.

This role serves as an entry point into team leadership; you will oversee the daily management of the store under the guidance of the Assistant Store Manager and Store Manager.

Key Responsibilities
  • You will be provided with resources to learn, grow, and evolve into a versatile leader.
  • Your primary focus will be on the bustling shop floor, collaborating with our stylist teams to ensure smooth operations and delivering an outstanding in-store experience. Your product expertise will engage and inspire both your team and our customers.
  • With a strong commercial focus, you will work diligently to ensure our products are well-displayed at all times by partnering with visual merchandising teams, adhering to guidelines, and showcasing top-selling items prominently to enhance the brand experience.
  • You will take charge of the store's daily operations, with team deployment being a key aspect of your routine. As you develop your business acumen, your strategic thinking will be essential in ensuring seamless operations and the growth of your stylists.
  • Manage a diverse group of stylists, guiding a team of passionate individuals as they meet customer needs, while actively engaging, motivating, and coaching them on a daily basis.
  • Collaborate with the management team to surpass store targets and KPIs, setting personal goals and creatively inspiring your staff to achieve and exceed these benchmarks.
  • Proactively address personnel matters, including conducting return-to-work interviews, coordinating with HR on specific issues, and managing performance and attendance reviews.
  • Ensure compliance with daily operational standards, serving as a role model for best practices and addressing any challenges that arise.
  • Independently create and implement floor plans and schedules, strategically positioning talent throughout the store to set the stage for daily success.

Essential Skills

  • Demonstrate integrity and honesty, embodying behaviors that align with the brand's values.
  • Be passionate and driven to achieve and maintain high standards and targets.
  • Embrace and promote the AllSaints values and behaviors, confidently communicating these expectations to your team.
  • Exhibit strong people management skills and a customer-centric approach, effectively coordinating team members to accomplish daily tasks and meet business objectives.
  • Possess the ability to engage, motivate, and influence staff to grow and succeed at every stage.
  • Be a trustworthy and hardworking leader, fostering a positive work environment where your team thrives even in your absence.
  • Maintain a proactive and positive attitude to navigate challenging situations, ensuring the best possible outcomes.
  • Be willing to contribute to the strategic vision, identifying business needs and opportunities while remaining commercially aware and managing upwards when necessary.
About AllSaints

AllSaints operates across North America with numerous retail locations, offering a unique aesthetic that resonates with its clientele. The brand is committed to fostering a diverse and inclusive environment where every team member feels valued and empowered to contribute to the brand's success.

Our Commitment
  • The Customer is Our Priority: We collaborate as a unified team to deliver the best for our customers.
  • Teamwork: We encourage collaboration and the sharing of ideas among team members.
  • Accountability: We are clear about our goals and work diligently to achieve them.
  • Responsibility: We are self-aware and understand our impact on others, maintaining a positive outlook.
Employee Benefits

Health and Wellbeing

AllSaints provides comprehensive health and wellbeing benefits for employees working a minimum of 30 hours per week, including options for family members.

Benefits include:

  • Medical, Dental, Vision coverage
  • Flexible Spending Accounts (FSA) & Dependent Care Accounts
  • Commuter & Parking Savings Accounts
  • Retirement Plan options with matching
  • Paid Time Off & Sick Leave
  • Enhanced Paid Parental Benefits
  • Voluntary Life & Disability Coverage for family members
  • Employee Assistance Programs
  • Personal Clothing Discounts

Note: Benefits availability is based on location and employment type and may have specific eligibility requirements. AllSaints reserves the right to modify or withdraw benefits at any time.

We are dedicated to building diverse teams and creating an environment where everyone feels respected and valued, contributing to our brand's success.

If you require support or adjustments during your application process, please reach out to us for assistance.

Flexible Working Arrangements

We offer a blend of office work and remote work options for team members in positions that allow for flexible arrangements.