Benefits Administrator

4 weeks ago


Rochester, New York, United States CCSI Full time
Benefits Administration

The Benefits Specialist will serve as the primary point of contact for all employee and supervisor inquiries regarding benefits, leaves, and issue resolution. This role ensures accurate benefits enrollment, answers employee inquiries, and assists in the development and implementation of benefits policies and procedures.

Key Responsibilities:
  • Process benefits enrollments, terminations, and qualifying life events in HRIS systems, ensuring accuracy and compliance.
  • Coordinate with benefits vendors to resolve issues and ensure accurate eligibility information.
  • Respond promptly and professionally to employee inquiries about benefits plans, eligibility, claims, and related issues.
Employee Support

The Benefits Specialist will provide support to employees by conducting Human Resources & Benefits Orientations for new hires and newly benefits-eligible staff. This role will also facilitate leave-of-absence requests among staff, managers, and third-party administrators, coordinating with Payroll for accurate timekeeping and leave tracking.

Key Responsibilities:
  • Conduct Human Resources & Benefits Orientations for new hires and newly benefits-eligible staff.
  • Facilitate leave-of-absence requests among staff, managers, and third-party administrators.
Compliance and Documentation

The Benefits Specialist will maintain and update employee benefits records in compliance with company policies and legal regulations. This role will also interpret and ensure adherence to all state and federal regulations, including FMLA, NYS-STD, NYS-PFL, Workers' Compensation, and ADA as they relate to leaves of absence and disabilities.

Key Responsibilities:
  • Maintain and update employee benefits records in compliance with company policies and legal regulations.
  • Interpret and ensure adherence to all state and federal regulations.
Benefits Communication

The Benefits Specialist will assist in developing and distributing benefits communication materials, such as plan summaries, newsletters, and announcements. This role will also collaborate with the HR team to update and maintain benefits information on the company intranet and other platforms.

Key Responsibilities:
  • Assist in developing and distributing benefits communication materials.
  • Collaborate with the HR team to update and maintain benefits information.
Project Support

The Benefits Specialist will participate in benefits-related projects, including annual open enrollment, benefits audits, and vendor evaluations. This role will also support the implementation of new benefits programs and initiatives.

Key Responsibilities:
  • Participate in benefits-related projects.
  • Support the implementation of new benefits programs and initiatives.

This role requires a minimum of an associate degree in Human Resources, Business Administration, or related fieldwork experience, or equivalent education and a minimum of 2 years in a benefits administration work experience. Certification in CEBS, SHRM-CP, or PHR is preferred.

Satisfactory completion of all required background screenings is also required. A valid NYS Driver's License and acceptable driving record to travel for business is also necessary. Some travel is required for open enrollment and other benefit and initiatives.


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