Senior Customer Success Manager

4 days ago


San Francisco, California, United States MongoDB Full time

Empower Customer Success at MongoDB

We're seeking a skilled Senior Customer Success Manager to join our team and drive customer success at MongoDB. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences, identifying opportunities for growth, and developing strategic plans to drive customer adoption and retention.

Key Responsibilities:

  • Develop and execute customer success plans to drive customer adoption and retention
  • Build and maintain strong relationships with customers to understand their needs and provide tailored solutions
  • Collaborate with cross-functional teams, including sales, marketing, and product, to identify opportunities for growth and develop strategic plans to drive customer success
  • Provide exceptional customer support and issue resolution to ensure customer satisfaction and loyalty
  • Conduct regular business reviews with customers to discuss progress, identify areas for improvement, and develop strategies for growth

Requirements:

  • 7+ years of experience in customer success, account management, or a related field
  • Proven track record of driving customer adoption and retention
  • Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and cross-functional teams
  • Ability to analyze complex customer data and develop strategic plans to drive customer success
  • Experience with CRM software and other customer success tools

What We Offer:

  • Competitive salary and bonus structure
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) plan with company match
  • Flexible paid time off and holidays
  • Professional development opportunities, including training and education assistance

Why MongoDB?

MongoDB is a leading provider of cloud-based database solutions, with a strong commitment to customer success and satisfaction. Our team is passionate about delivering exceptional customer experiences and driving customer growth and adoption. If you're a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity.



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