Senior Enterprise Customer Success Manager
4 weeks ago
About the Role
As a Senior Enterprise Customer Success Manager at Gong, you will be responsible for driving strategic plans and business transformation while delivering measurable business impact. You will be a trusted strategic advisor to revenue and operational leaders, effectively uncovering and driving towards board-level business outcomes and strategically mapping those to Gong workflows and subsequent value.
Key Responsibilities
• Drive customer engagement and product adoption
• Deliver meaningful business outcomes
• Mitigate risk
• Drive account growth
Requirements
• 7+ years of relevant work experience
• Previous B2B SaaS and enterprise software experience
• Ability to independently analyze and leverage data to make a persuasive argument or generate a compelling customer value / customer ROI narrative
• Demonstrated ability to provide prescriptive project plans, and paths for successful onboarding, support, and change management to customers to deliver high customer satisfaction, advocacy, and loyalty
• Excellent verbal and written communication skills
• Passionate about providing an exceptional customer experience
• Creative, resourceful, detail-oriented, and well-organized
• A strong team player and resourceful individual who thrives in a fast-paced, high-growth startup environment
• Someone who flourishes when given responsibility and a sense of ownership, often with limited direction
• Track record of completing complex projects when the path to success may be unclear and/or requires clarity and focus
• Proven ability to lead, challenge, and persuade Fortune 100 customers and executive stakeholders
• Comfortable giving and receiving feedback
What We Offer
We offer a variety of medical, dental, and vision plans, designed to fit you and your family's needs. We also offer a wellbeing fund, mental health benefits, 401(k) program, education & learning stipend, flexible vacation time, paid parental leave, company-wide recharge days, and work from home stipend. The annual salary hiring range for this position is $187,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
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