Cybersecurity Customer Success Manager

4 weeks ago


San Francisco, California, United States Cyberhaven Full time

About the Role

At Cyberhaven, we're building a team of experts to help our customers protect their data from IP theft and insider threats. As a Cybersecurity Customer Success Manager, you'll play a critical role in ensuring our customers get the most out of our Data Detection and Response platform. You'll be responsible for owning the end-to-end customer relationship, collaborating with our professional services team to ensure seamless onboarding, and identifying opportunities to drive growth and value for our customers.

Key Responsibilities

* Own the end-to-end customer relationship and collaborate with professional services to ensure seamless onboarding
* Identify opportunities to drive growth and value for our customers
* Develop long-term growth plans as a strategic partner to our customers
* Ensure swift resolution of customer issues by leveraging resources from cross-functional teams

Requirements

* 5+ years of experience in senior roles in enterprise SaaS deployment, CSM, and/or program management for large, complex, and strategic customers
* Strong communication skills and executive presence
* Proven track record of building relationships with senior customer executives in large and mid-sized accounts
* Excellent skills in managing a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail

What You'll Get

* A remote-friendly culture with flexible time off
* Competitive salary range of $130,000 to $150,000
* Paid medical, dental, and vision benefits for you and your family
* Potential fast-tracked career advancement opportunities
* Experience building something from the ground up

About Cyberhaven

Cyberhaven is a fast-growing company backed by leading Silicon Valley investors and founded by security leaders who have built transformational technologies at top companies. We're committed to creating a diverse environment and are an equal opportunity employer.



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