Senior Customer Success Manager

4 weeks ago


San Francisco, California, United States Censys Full time

Customer Success Manager Role Summary

Censys is seeking a skilled Customer Success Manager to join our North America Customer Success team. As a key member of our team, you will be responsible for supporting, enabling, and growing customers across your territory.

Key Responsibilities:

  • Manage customer life cycles through onboarding, adoption, enablement, renewal, and expansion.
  • Collaborate closely with internal teams to deliver on client goals and needs.
  • Proactively monitor customer health and mitigate churn risks.
  • Guide strategic discussions with customer stakeholders and identify expansion opportunities.

Requirements:

  • At least 2+ years of experience in Customer Success or Account Management.
  • Experience in account portfolio planning and prioritization, including a proven track record of successful renewals and expansions.
  • Strong communication and relationship-building skills.
  • Ability to work in a dynamic, ambiguous environment.

About Censys

Censys is a leading provider of Attack Surface Management solutions. We empower customers to prioritize and mitigate critical risk exposures effectively. Our daily IPv4 scans and the world's largest SSL/TLS Certificate database ensure customers have continuously updated attack surface insights.

What We Offer

Our compensation package includes a competitive salary range of $120,000 USD to $180,000 USD + equity. We also offer a range of benefits, including 401k match, health, vision, dental, and more.



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