Customer Success Manager
4 weeks ago
We are seeking a highly skilled Customer Success Manager to join our team at Klarity Intelligence, Inc. As a foundational member of our Customer Success team, you will be responsible for the successful delivery of our platform and the ongoing growth and value realization for our customers throughout their journey.
You will play a key role in defining the playbook for Gen AI transformation for our customers, and engage in deep cross-functional collaboration to evolve our processes, product, and customer engagement strategy.
We are experiencing hypergrowth and significantly exceeding revenue targets. Much of this growth is coming from our largest enterprise customers, so your role as a Customer Success Manager will be business critical in meeting this demand and delivering a best-in-class customer experience.
Key Responsibilities- Lead the implementation of Klarity with our customers to drive initial product value
- Partner cross-functionally on ongoing discovery of new use cases and translate customer needs into product solutions
- Define and evolve the Customer Success playbook for Gen AI transformation for our customers
- Develop trusted advisor relationships with customers to ensure they are achieving value
- Engage in close collaboration with Product and Engineering teams representing the voice of the customer
- Partner with internal teams and customers ongoing to secure successful engagement, adoption, and growth
- 5-10 years prior experience in Implementation, Sales/Success/Solution Engineering, or other customer-facing roles with Enterprise customers
- Strong track record of leading successful implementations of software/SaaS solutions of $200k+ Annual Contract Value
- Desire to be on the bleeding edge of Gen AI and be the first to develop the Enterprise Gen AI implementation and customer success playbooks
- Ability to go deep into the weeds of complex enterprise workflows like RevRec, Billing and Order Management
- Comfortable with technical complexities and can own breaking down technical requirements into tasks that can be delegated to engineers
- History of fostering strong relationships with customers and teammates, including senior-level executives
- Tactful and poised under pressure
- Appetite to learn and ownership mentality
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