Senior Customer Success Manager
3 days ago
MongoDB is seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer growth and retention through strategic account planning, proactive issue resolution, and collaborative relationship building.
Key Responsibilities:
- Develop and execute account plans to drive customer growth and retention
- Proactively identify and resolve customer issues through effective communication and collaboration with internal stakeholders
- Build and maintain strong relationships with customers, understanding their business needs and goals
- Collaborate with cross-functional teams, including Sales, Marketing, and Product, to drive customer success and growth
- Provide regular business reviews and forecasts to senior leadership
Requirements:
- 7+ years of experience in a customer-facing role, preferably in a SaaS or technology company
- Proven track record of driving customer growth and retention through strategic account planning and proactive issue resolution
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
- Strong analytical and problem-solving skills, with the ability to navigate complex customer issues
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects
What We Offer:
- A competitive salary and bonus structure
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) plan with company match
- Flexible paid time off and holidays
- Professional development opportunities and training
About MongoDB
MongoDB is a leading provider of NoSQL database solutions, empowering innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.
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