Senior Customer Success Manager

5 days ago


San Jose, California, United States Cypress HCM Full time
Job Description

We are seeking a highly skilled Senior Customer Success Manager to join our team at Cypress HCM. This role will focus on customer-facing leadership to drive mutual success plans, engagement strategies, and frameworks for measurable impact.

Key Responsibilities:
  • Accountable for Customer's overall success with Adobe, including renewal readiness, adoption of Adobe solutions, customer health, and satisfaction
  • Act as a trusted Customer point of contact throughout the Customer's lifecycle, define measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels
  • Effectively network within accounts to achieve successful execution of the customer's strategy and roadmap
  • Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
  • Drive adoption of Adobe Digital Media products – using data to provide insights and progress from baseline through the maturity curve
  • Foster innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process
  • Identify Customer risk, and work with extended Adobe team to create and execute on 'get well' plans
  • Be the voice of the customer internally at Adobe – sharing strategic use-cases, process improvements and asks back into the internal ecosystem
  • Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customer's success
Requirements:
  • 10+ years of Customer Success experience in Software as a Service, Digital Marketing
  • Passion for driving customer success and measurable outcomes with and demonstrated success advising customers to deliver business value
  • Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnership
  • Strong consulting skills
  • Ability to prioritize, multi-task, and perform under pressure
  • Exceptional organizational, presentation, and communication skills, both verbal and written
  • Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
  • Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
  • Validated experience with account planning & customer success plans, including leading and facilitating executive meetings and workshops
  • Effective at leading executive C-level discussions and presentations
  • Flexibility to travel (approx. 20%)

Compensation: Up to $54.37 per hour



  • San Jose, California, United States PayPal Full time

    Job Title: Senior Customer Success ManagerAt PayPal, we're committed to building an equitable and inclusive global economy. As a Senior Customer Success Manager, you'll play a critical role in fostering strategic relationships with key merchant organizations, driving the adoption of new integrations, and delivering value to merchants through ongoing use and...


  • San Jose, California, United States Smartsheet Full time

    About the RoleSmartsheet is seeking a seasoned Senior Manager of Customer Success to lead our Customer Success team. As a key member of our leadership team, you will be responsible for driving customer adoption, retention, and growth. You will develop and execute strategies to achieve business objectives, manage a team of Customer Success professionals, and...


  • San Jose, California, United States Frontend Arts Full time

    About the RoleWe are seeking a highly experienced and results-driven Senior Manager of Customer Success to join our team. As a key member of our Customer Success organization, you will be responsible for leading a team of Customer Success professionals and managers to drive business growth, customer adoption, and retention.Key ResponsibilitiesLead, develop,...


  • San Jose, California, United States PayPal Full time

    Job Description Summary: The Global Accounts Customer Success Manager at PayPal plays a key role in the Global Merchant Services team, focusing on maintaining and strengthening relationships with key leaders in merchant organizations. They collaborate with Account Executives to drive business, address strategic and product challenges, and prevent merchant...


  • San Jose, California, United States Balbix Full time

    About BalbixBalbix is a pioneering cybersecurity company that has revolutionized the way organizations manage their cyber risk. Our platform uses AI and automation to provide a comprehensive view of an organization's cybersecurity posture, enabling security teams to accurately inventory their assets, conduct vulnerability management, and quantify their cyber...


  • San Jose, California, United States PayPal Full time

    Unlock Your Potential as a Global Accounts Customer Success Manager at PayPalThe Global Accounts Customer Success Manager at PayPal plays a pivotal role in maintaining and strengthening relationships with key leaders in merchant organizations. Collaborating with Account Executives, they drive business growth, address strategic and product challenges, and...


  • San Jose, California, United States Balbix Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Balbix. As a key member of our customer success organization, you will be responsible for driving business outcomes and ensuring customer satisfaction for our clients.Key ResponsibilitiesDevelop and execute customer success plans to drive adoption, expansion,...


  • San Mateo, California, United States SnapLogic Full time

    About the RoleThe Senior Customer Success Manager will be responsible for assisting SnapLogic's North America West Enterprise customers in initial onboarding and use of the SnapLogic Intelligent Integration Platform. This role will be a single point of contact for priority response and escalation management and will take proactive ownership of critical...


  • San Francisco, California, United States Checkr Full time

    About CheckrCheckr is a leading provider of background check services, helping businesses build trust with their customers and employees. We're looking for a Senior Customer Success Manager to join our team and help drive growth and adoption of our platform.Job SummaryWe're seeking a highly motivated and experienced Senior Customer Success Manager to join...


  • San Francisco, California, United States Dynamo AI Full time

    Job Title: Customer Success Senior ManagerWe are seeking a seasoned Customer Success Senior Manager to spearhead our Customer Success team at Dynamo AI.Key Responsibilities:Customer Success Team Leadership: Build and lead a high-performing Customer Success team, providing guidance and support to ensure exceptional service and support to our clients.Customer...


  • San Francisco, California, United States Dynamo AI Full time

    Job Title: Customer Success Senior ManagerWe are seeking a seasoned Customer Success Senior Manager to lead our Customer Success team at Dynamo AI. As a key member of our growth team, you will be responsible for fostering long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, and driving customer retention...


  • San Francisco, California, United States Endeavor Full time

    Job Title: Senior Customer Success ManagerAt Endeavor, we're seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for driving customer adoption, identifying and mitigating potential roadblocks, and performing system and process health checks to maximize the value...


  • San Jose, California, United States PayPal Full time

    Job DescriptionThe Global Accounts Customer Success Manager at PayPal plays a pivotal role in maintaining and strengthening relationships with key leaders in merchant organizations. This position collaborates with Account Executives to drive business growth, address strategic and product challenges, and prevent merchant churn. The CSM identifies...


  • San Francisco, California, United States Endeavor Full time

    The ChallengeThe Senior Customer Success Manager will be the customer's top advocate, bridging the gap between the customer, sales, renewals, product, and consulting teams.This role will drive customer adoption, identify potential roadblocks with subscription renewals, and perform system and process health checks to maximize customer value from the OneTrust...


  • San Francisco, California, United States Instrumentl Full time

    Senior Customer Success ManagerInstrumentl is seeking a highly motivated and experienced Senior Customer Success Manager to join our growing team. As a key member of our Customer Success team, you will play a pivotal role in helping our customers achieve their goals while using Instrumentl.Key Responsibilities:Design and implement world-class one-to-many...


  • San Francisco, California, United States adjust Full time

    Unlock Your Potential with AdjustAt Adjust, we're on a mission to empower businesses to succeed in the ever-evolving world of mobile advertising. As a Senior Customer Success Manager, you'll play a vital role in helping our clients achieve their goals and drive growth through our cutting-edge platform.Key Responsibilities:Develop and maintain strong...


  • San Francisco, California, United States Parspec, Inc Full time

    Revolutionize the Construction Supply Chain with ParspecParspec is a pioneering company transforming the $5 trillion building construction products industry by digitizing and organizing product data. Our digital platform empowers designers and builders to quickly identify the right products for their projects, while the supply chain generates new leads and...


  • San Jose, California, United States PayPal Full time

    Job DescriptionJob Title: Sr Customer Success MgrJob Summary:We are seeking a highly skilled Customer Success Manager to join our team at PayPal. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our merchant customers, identifying opportunities for growth and improvement, and delivering exceptional...


  • San Francisco, California, United States Dynamo AI Full time

    We are seeking a seasoned Customer Success Senior Manager to lead our Customer Success team at Dynamo AI. Reporting directly to the Head of Growth, you will be responsible for fostering long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, along with driving customer retention and growth.Key...


  • San Francisco, California, United States Lob Full time

    Job Title: Senior Strategic Customer Success ManagerWe are seeking a highly skilled Senior Strategic Customer Success Manager to join our team at Lob. As a Senior Strategic Customer Success Manager, you will be responsible for developing and executing account plans to drive customer success and growth.Key Responsibilities:Develop deep knowledge of customers'...