Network Operations Center Manager

7 days ago

Tempe, Arizona, United States MUFG Full time

About the Role

MUFG is seeking a highly skilled Network Operations Center Lead to join our dynamic team. As a key member of our NOC team, you will be responsible for monitoring, analyzing, and troubleshooting network and other technology alerts to ensure optimal performance and reliability.

Key Responsibilities

  1. Monitor network and critical infrastructure using various tools and technologies to detect and respond to incidents promptly, with a focus on financial systems supporting the United States, Canada, and Latin America.
  2. Analyze network performance data, participating in Tier 1 and Tier 2 support for Windows servers, and troubleshoot issues within the context of the global financial network.
  3. Process and update weekly and monthly NOC reports.
  4. Host and manage incident resolution conference calls 24/7.
  5. Develop and implement scripts to automate NOC functions, increasing team efficiency.
  6. SUPPORT Active Directory services, ensuring secure and efficient user access to network resources in alignment with financial industry standards.
  7. Respond to alerts, incidents, and service requests in a timely manner, minimizing downtime for critical financial operations.
  8. Collaborate with cross-functional teams to escalate and resolve complex network and Windows server-related problems, considering the impact on financial systems across different regions.
  9. Conduct routine checks on network equipment, configurations, and systems, with a keen awareness of financial and Windows server environments.
  10. Provide detailed documentation of infrastructure and service incidents, adhering to regulatory and compliance standards.
  11. Implement established procedures for incident response, escalation, and resolution for both network and Windows server environments.
  12. Utilize a range of tools, including Microsoft Office, Teams, SecureCRT, ServiceNow, xMatters, and WebEx, for effective communication, collaboration, and issue resolution.
  13. Participate in the development and improvement of NOC processes and procedures, ensuring alignment with the specific needs of a major financial institution.
  14. Stay updated on industry trends, emerging technologies, and best practices to enhance network monitoring and Windows server capabilities within the financial industry.

Requirements

  1. Bachelor's degree in a related field or equivalent work experience.
  2. 5+ years of experience as NOC Lead or in a similar network and Windows server support role within the financial sector.
  3. Strong understanding of networking protocols, hardware, and software, with expertise in Windows server environments.
  4. Proficient in using network monitoring tools, troubleshooting techniques, and Windows server administration.
  5. Experience with Active Directory management and secure user access in a financial context.
  6. Familiarity with tools such as SolarWinds, Microsoft Office, Teams, SecureCRT, ServiceNow, xMatters, WebEx, and other relevant technologies.
  7. Excellent analytical and problem-solving skills, with a keen awareness of financial industry challenges.
  8. Ability to work effectively in a fast-paced, 24/7 operational environment with a global perspective.
  9. Strong communication skills to convey technical information to non-technical stakeholders.
  10. Relevant certifications (e.g., Cisco CCNA, CompTIA Network+, Microsoft certifications) are a plus.

About MUFG

MUFG is a global financial institution committed to innovation, customer satisfaction, and community development. We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.

Apply Now

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