Team Lead
2 weeks ago
We are seeking a highly skilled Team Lead to join our team at Shellpoint Mortgage Servicing. The successful candidate will oversee the daily operations of our contact center, ensuring that all activities are carried out efficiently and effectively. The Team Lead will be responsible for managing a team of WFM Analysts, providing guidance and support to ensure they are meeting their objectives.
Key Responsibilities:- Manage and oversee the daily operations of the contact center.
- Lead and motivate a team of WFM Analysts to achieve their goals.
- Develop and implement strategies to improve team performance.
- Monitor and report on key performance indicators (KPIs).
- Collaborate with senior leadership to drive business objectives.
- 3+ years of experience in a contact center environment.
- 1+ years of experience in a WFM Analyst role.
- Experience with NICE IEX or other WFM platforms.
- Experience with Ring Central, Proactive XS, or other dialer platforms.
- Strong analytical and problem-solving skills.
- Ability to work independently with minimal supervision.
- Competitive salary and benefits package.
- Opportunities for career advancement.
- Collaborative and dynamic work environment.
Equal Opportunity Employer: Shellpoint Mortgage Servicing is an equal opportunity employer and celebrates diversity in the workplace.
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Restaurant Team Lead
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Phlebotomist Team Lead
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Phlebotomist Team Lead
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Phlebotomist Team Lead
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Customer Service Team Lead
3 weeks ago
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Senior Foreclosure Team Lead
1 week ago
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Order Fulfillment Team Lead
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Risk Management Team Lead
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Foreclosure Team Lead
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Sales Team Lead
3 weeks ago
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Part Time Team Lead
3 weeks ago
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Restaurant Team Lead
3 days ago
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Office Manager
3 weeks ago
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Restaurant General Manager
4 weeks ago
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Hollister Co. Team Lead
3 weeks ago
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Tempe, Arizona, United States Oscar Health Full timeAbout the RoleOscar Health is seeking a highly skilled Medical Director to lead our Clinical Review Team. As a key member of our team, you will be responsible for overseeing the physician team responsible for determining the medical appropriateness of inpatient, outpatient, and pharmacy services by reviewing clinical information and applying evidence-based...
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Lead Validator
2 months ago
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Senior Process Lead
1 month ago
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Lead Engineering Technician
4 weeks ago
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Customer Service Lead
4 weeks ago
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