Network Operations Center Leadership Position for Financial Institution

4 weeks ago

Tempe, Arizona, United States MUFG Full time

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), a leading global financial institution. As a Network Operations Center Lead, you will play a crucial role in monitoring, analyzing, and troubleshooting network and technology alerts to ensure optimal performance and reliability.



This role involves supporting a major worldwide financial company, primarily focusing on the United States, Canada, and multiple Latin American countries. You will be responsible for monitoring network and critical infrastructure using various tools and technologies, including SolarWinds, to detect and respond to incidents promptly.



Major Responsibilities:



  • Monitor network performance data, actively participating in Tier 1 and Tier 2 support for Windows servers, and troubleshoot issues within the context of the global financial network.

  • Process and update weekly and monthly NOC reports.

  • Host and manage incident resolution conference calls 24/7.

  • Scripting to automate a number of NOC functions to help increase team efficiency.

  • Support Active Directory services, ensuring secure and efficient user access to network resources in alignment with financial industry standards.

  • Respond to alerts, incidents, and service requests in a timely and efficient manner, ensuring minimal downtime for critical financial operations.

  • Collaborate with cross-functional teams to escalate and resolve complex network and Windows server-related problems, considering the impact on the financial systems across different regions.

  • Conduct routine checks on network equipment, configurations, and systems, with a keen awareness of the unique requirements of the financial and Windows server environments.

  • Provide accurate and detailed documentation (Runbooks/Procedures) of infrastructure and service incidents with precise resolution, and preventive measures, adhering to regulatory and compliance standards.

  • Implement and follow established procedures for incident response, escalation, and resolution for both network and Windows server environments in alignment with global financial service standards.

  • Utilize several tools such as Microsoft Office, Microsoft Teams, SecureCRT, ServiceNow, xMatters, WebEx, and others for effective communication, collaboration, and issue resolution.

  • Participate in the development and improvement of NOC processes and procedures, ensuring alignment with the specific needs of a major financial institution.

  • Stay updated on industry trends, emerging technologies, and best practices to enhance network monitoring and Windows server capabilities within the financial industry.

    Requirements:



    • Bachelor's degree in a related field or equivalent work experience.

    • 5+ year experience as NOC Lead or in a similar network and Windows server support role within the financial sector.

    • Strong understanding of networking protocols, hardware, and software, with expertise in Windows server environments.

    • Proficient in using network monitoring tools, troubleshooting techniques, and Windows server administration.

    • Experience with Active Directory management and secure user access in a financial context.

    • Familiarity with tools such as SolarWinds, Microsoft Office, Microsoft Teams, SecureCRT, ServiceNow, xMatters, WebEx, and other relevant technologies.

    • Excellent analytical and problem-solving skills with a keen awareness of the financial industry's unique challenges.

    • Ability to work effectively in a fast-paced, 24/7 operational environment with a global perspective.

    • Strong communication skills with the ability to convey technical information to non-technical stakeholders.

    • Relevant certifications (e.g., Cisco CCNA, CompTIA Network+, Microsoft certifications) are a plus.

      Benefits:

The typical base pay range for this role is between $95,000 - $120,000 depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.



We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.



Estimated Salary: $95,000 - $120,000



Location: Various locations, including the United States, Canada, and multiple Latin American countries.



Job Type: Full-time



Experience: 5+ years



Education: Bachelor's degree in a related field or equivalent work experience



Language: English



Work Hours: 24/7 operational environment

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