Network Operations Center Lead
4 weeks ago
Unlock Your Potential in a Dynamic IT Environment
Mitsubishi UFJ Financial Group (MUFG) is seeking a highly skilled Network Operations Center Lead to join our team. As a key member of our IT operations team, you will be responsible for monitoring, analyzing, and troubleshooting network and technology alerts to ensure optimal performance and reliability.
Key Responsibilities:
- Monitor network and critical infrastructure using various tools and technologies, including SolarWinds, to detect and respond to incidents promptly.
- Analyze network performance data and participate in Tier 1 and Tier 2 support for Windows servers.
- Process and update weekly and monthly NOC reports.
- Host and manage incident resolution conference calls 24/7.
- Scripting to automate NOC functions to increase team efficiency.
- Support Active Directory services and ensure secure user access to network resources.
- Respond to alerts, incidents, and service requests in a timely and efficient manner.
- Collaborate with cross-functional teams to escalate and resolve complex network and Windows server-related problems.
- Conduct routine checks on network equipment, configurations, and systems.
- Provide accurate and detailed documentation of infrastructure and service incidents.
- Implement and follow established procedures for incident response, escalation, and resolution.
- Utilize various tools for effective communication, collaboration, and issue resolution.
- Participate in the development and improvement of NOC processes and procedures.
- Stay updated on industry trends, emerging technologies, and best practices.
Requirements:
- Bachelor's degree in a related field or equivalent work experience.
- 5+ years of experience as NOC Lead or in a similar network and Windows server support role within the financial sector.
- Strong understanding of networking protocols, hardware, and software, with expertise in Windows server environments.
- Proficient in using network monitoring tools, troubleshooting techniques, and Windows server administration.
- Experience with Active Directory management and secure user access in a financial context.
- Familiarity with tools such as SolarWinds, Microsoft Office, Microsoft Teams, SecureCRT, ServiceNow, xMatters, WebEx, and other relevant technologies.
- Excellent analytical and problem-solving skills with a keen awareness of the financial industry's unique challenges.
- Ability to work effectively in a fast-paced, 24/7 operational environment with a global perspective.
- Strong communication skills with the ability to convey technical information to non-technical stakeholders.
- Relevant certifications (e.g., Cisco CCNA, CompTIA Network+, Microsoft certifications) are a plus.
The typical base pay range for this role is between $95K - $120K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package that includes comprehensive health and wellness benefits, retirement plans, educational assistance, and training programs.
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