Network Operations Center Lead

4 weeks ago


Tempe, Arizona, United States MUFG Full time

Unlock Your Potential in a Dynamic IT Environment

Mitsubishi UFJ Financial Group (MUFG) is seeking a highly skilled Network Operations Center Lead to join our team. As a key member of our IT operations team, you will be responsible for monitoring, analyzing, and troubleshooting network and technology alerts to ensure optimal performance and reliability.

Key Responsibilities:

  • Monitor network and critical infrastructure using various tools and technologies, including SolarWinds, to detect and respond to incidents promptly.
  • Analyze network performance data and participate in Tier 1 and Tier 2 support for Windows servers.
  • Process and update weekly and monthly NOC reports.
  • Host and manage incident resolution conference calls 24/7.
  • Scripting to automate NOC functions to increase team efficiency.
  • Support Active Directory services and ensure secure user access to network resources.
  • Respond to alerts, incidents, and service requests in a timely and efficient manner.
  • Collaborate with cross-functional teams to escalate and resolve complex network and Windows server-related problems.
  • Conduct routine checks on network equipment, configurations, and systems.
  • Provide accurate and detailed documentation of infrastructure and service incidents.
  • Implement and follow established procedures for incident response, escalation, and resolution.
  • Utilize various tools for effective communication, collaboration, and issue resolution.
  • Participate in the development and improvement of NOC processes and procedures.
  • Stay updated on industry trends, emerging technologies, and best practices.

Requirements:

  • Bachelor's degree in a related field or equivalent work experience.
  • 5+ years of experience as NOC Lead or in a similar network and Windows server support role within the financial sector.
  • Strong understanding of networking protocols, hardware, and software, with expertise in Windows server environments.
  • Proficient in using network monitoring tools, troubleshooting techniques, and Windows server administration.
  • Experience with Active Directory management and secure user access in a financial context.
  • Familiarity with tools such as SolarWinds, Microsoft Office, Microsoft Teams, SecureCRT, ServiceNow, xMatters, WebEx, and other relevant technologies.
  • Excellent analytical and problem-solving skills with a keen awareness of the financial industry's unique challenges.
  • Ability to work effectively in a fast-paced, 24/7 operational environment with a global perspective.
  • Strong communication skills with the ability to convey technical information to non-technical stakeholders.
  • Relevant certifications (e.g., Cisco CCNA, CompTIA Network+, Microsoft certifications) are a plus.

The typical base pay range for this role is between $95K - $120K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package that includes comprehensive health and wellness benefits, retirement plans, educational assistance, and training programs.



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