Store Operations Manager

2 days ago


Tempe, Arizona, United States Rack Room Shoes Full time
Job Title: Team Lead

At Rack Room Shoes, we are seeking a highly motivated and experienced Team Lead to join our team. As a Team Lead, you will play a key role in supervising and managing all day-to-day store operations, ensuring 100% compliance with established Company policies and procedures.

Key Responsibilities:
  • Provide leadership, guidance, and training to store staff, ensuring excellent customer service and sales performance.
  • Assume full responsibility for store operations in the absence of the Store Manager and Assistant Manager.
  • Manage customer issues with a sense of urgency and to the satisfaction of our customers.
  • Oversee all POS terminal transactions, sales, discounts, and refunds, as well as inventory control, sales floor merchandising, and visual presentation.
  • Conduct regular training and development sessions for direct reports, focusing on customer service standards and sales techniques.
  • Work closely with Store Management, District/Regional Manager, and Store Operations and Training personnel to ensure seamless store operations.
Requirements:
  • Approved background check
  • Effective verbal and written communication skills
  • Managerial and organizational skills

Rack Room Shoes is an equal employment opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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