Receptionist for Hospitality Services

2 weeks ago


Virginia Beach, Virginia, United States Vacatia, Inc. Full time
Job Overview

Company Background:

Vacatia, Inc. is a pioneering hospitality organization transforming the timeshare landscape through innovative booking and accommodation solutions. Our properties offer guests a unique opportunity to experience vibrant destinations while enjoying exceptional service.

Key Responsibilities:

  • Deliver outstanding customer service and assistance to guests through various communication channels, including phone and in-person interactions.
  • Ensure a seamless vacation experience from arrival to departure, providing guests with information on amenities, activities, and local attractions.
  • Act as the initial point of contact for guests, facilitating smooth check-in processes and welcoming them to the resort.
  • Manage guest communications, including messages and mail, ensuring timely delivery and response.
  • Address guest inquiries, feedback, and minor complaints, working towards effective resolutions.
  • Collaborate with the Front Desk Supervisor and management to maintain operational efficiency.
  • Enforce and communicate resort policies and procedures to guests.
  • Handle payment processing accurately and efficiently.
  • Assist other departments with light cleaning, maintenance, and organizational tasks as needed.
  • Provide information on on-site activities, local events, and attractions to enhance the guest experience.
  • Maintain cleanliness and organization of the front desk area and related spaces.
  • Perform additional duties as required by the operational needs of the resort.

Qualifications:

  • High school diploma or equivalent.
  • Prior experience in customer service is essential.
  • Familiarity with computer systems and applications.
  • Strong verbal and written communication skills.
  • Excellent organizational and time management abilities.

Physical Requirements:

This role requires standing, speaking, and listening for extended periods. Employees may need to walk, lift, and handle items, with the ability to lift up to 10 pounds frequently and up to 25 pounds occasionally. Lifting heavier items will require assistance or equipment.

Equal Opportunity Statement:

Vacatia, Inc. is committed to providing equal employment opportunities. All hiring decisions are based on individual qualifications and the ability to perform job-related tasks. Candidates are encouraged to submit their applications for consideration.

Please note that this job description may be subject to modifications as necessary to reflect the evolving needs of the organization.



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