On-Site Customer Support Specialist
2 weeks ago
Company Overview:
TEKsystems is a leader in technology services and talent solutions, partnering with clients to unlock opportunities and drive transformation. Our team of over 80,000 professionals collaborates with more than 6,000 clients globally, including a significant portion of the Fortune 500.
Position Summary:
We are currently seeking a dedicated Customer Service Representative to join our team on-site. This role is integral to providing exceptional support to our healthcare clients.
Key Responsibilities:
- Manage inbound and outbound calls in a dynamic call center environment, assisting healthcare customers with inquiries related to self-pay balances and payment processing.
- Conduct reminder campaigns to collect outstanding healthcare balances.
- Provide clear explanations of charges, update insurance details, and resolve disputes effectively.
- Understand client operations, including patient payment options and eligibility reviews.
Qualifications:
- Minimum of 1 year of experience in customer service or call center operations.
- Experience in the healthcare sector is preferred but not mandatory.
- Strong ability to learn new systems quickly and efficiently.
- Proficient in multitasking and thriving in a fast-paced environment.
Work Schedule:
This position operates Monday through Friday, from 8 AM to 5 PM, with a half-hour lunch break, totaling a 40-hour work week.
Compensation:
The role offers a competitive pay rate of $17 per hour.
Equal Opportunity Employer:
TEKsystems is committed to diversity and inclusion in the workplace and welcomes applications from all qualified individuals.
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