On-Site IT Support Specialist

2 weeks ago


Harrisburg, Pennsylvania, United States The Intersect Group Full time

Important Note: No C to C or sponsorship available.

The Intersect Group is seeking a dedicated Field Service Technician to provide exceptional technical support. This role involves significant interaction with end users in various locations, requiring expertise in diagnosing both PC and MAC issues, managing laptop and workstation connections, performing software installations, and facilitating user profile migrations during PC refresh initiatives. Experience with printers, copiers, and network switch ports is also essential.

Position Overview:

The technician will primarily be based in a designated area but will be required to travel extensively, approximately 50% of the time, to various sites. This includes locations within a defined region, ensuring comprehensive support across multiple facilities.

Regional Support Responsibilities:

The individual will travel to regional operational sites to deliver technical assistance and oversee system deployments. The support provided will mirror that of the main office but will occur on a less frequent basis due to the geographical spread of the sites.

Key Responsibilities:

  • Act as the primary contact for any IT-related issues or initiatives. In a reactive capacity, the technician will address equipment malfunctions involving computers, printers, copiers, fax machines, and scanners. In a proactive capacity, they will maintain local technology assets, offer training on computer systems and business applications, and collaborate with users to optimize technology utilization.
  • Provide support to both office personnel and remote division locations.
  • Ensure safety protocols are adhered to while working around large machinery, including compliance with all safety regulations and the appropriate use of personal protective equipment (PPE).

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