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Customer Support Specialist
2 months ago
Location: Remote
Pay:
$16.75/hour, Weekly Pay
Schedule:
Monday-Friday 7:30am-4pm
Our customer support department operates Monday through Friday from 7 AM to 7 PM and Saturdays from 8 AM to 4 PM.
As a Customer Support Specialist at rabbittransit, you will have the opportunity to positively influence someone's day with every call you answer. Your role goes beyond simply responding to inquiries; you will assist individuals in planning their journeys, providing essential service information, and addressing any challenges that passengers may face.
Key Responsibilities:
- Answer incoming calls with courtesy and professionalism, ensuring a positive customer experience.
- Manage trip reservations using computer systems efficiently.
- Resolve customer issues and provide assistance at the transfer center with face-to-face interactions.
- Handle fare collections and contribute to community outreach initiatives.
Your contributions are vital to our mission of delivering safe, dependable, and customer-focused mobility services. By providing information about our offerings and aiding in trip planning, you will play a crucial role in enhancing public transit accessibility.
At rabbittransit, we are committed to fostering an inclusive workplace and are proud to be an equal employment opportunity employer.
