Front Desk Representative

4 weeks ago


Newbury Park, California, United States Courtyard Thousand Oaks Full time
Courtyard Thousand Oaks Job Opportunity

We are seeking a skilled and friendly Front Desk Agent to join our team at Courtyard Thousand Oaks. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:
  • Deliver friendly, efficient, and error-free check-in and check-out experiences for all guests.
  • Handle continuous requests in a fast-paced environment by coordinating with other departments to meet guest needs.
  • Provide accurate information and directions to guests regarding the local area and hotel facilities.
  • Utilize proper phone etiquette, including transferring calls, taking messages, and making reservations.
  • Follow cash handling procedures and post and reconcile charges applied to guest receipts.
  • Support the goals of the hotel through teamwork and collaboration with all departments.
Requirements:
  • Previous customer service experience in a fast-paced environment is preferred.
  • Strong verbal and written communication skills are essential.
  • Ability to read, write, type, and use basic technology.
  • Must be able to stand for an entire shift and lift at least 25 pounds.
  • Availability to work evenings, weekends, and holidays is required.
Benefits:
  • Group insurance, including medical, dental, vision, and company-paid life insurance.
  • Paid time off.
  • Company-matched 401(k) plan.
  • Voluntary benefits, including short-term disability, long-term disability, accident, life, critical illness, and Flexible Spending Account.
  • Life enrichment benefits, including hotel benefits, employee assistance program, leadership development program, and more.
  • Get paid daily.


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