HVAC Field Service Specialist
2 weeks ago
Copeland and Son Services
Company Overview:
Position Overview:
The HVAC Field Service Specialist will collaborate closely with the HVAC Manager to ensure timely and cost-effective completion of service tasks.
Key Responsibilities:
- Coordinate with customer service and dispatch teams to enhance overall operational success
- Follow the company's strategy for promptly addressing customer concerns
- Keep job sites organized and maintain a well-stocked service vehicle
- Engage actively in training sessions, morning briefings, and vendor-led technical training
- Conduct routine maintenance checks and service on HVAC systems
- Thoroughly clean HVAC units and components, disassembling and reassembling as necessary
- Lubricate moving parts to ensure optimal functionality
- Document and report any damaged or malfunctioning components
- Order and install necessary replacement parts
- Diagnose causes of unexpected equipment failures
- Efficiently repair malfunctioning systems
- Prepare detailed reports on work completed
- Maintain cleanliness and organization of shop areas, tools, and inventory
Required Skills and Qualifications:
- Proven experience with heating and cooling systems, including the ability to interpret diagrams and blueprints
- Valid driver's license with a clean driving record
- Highly organized with strong follow-through capabilities
- Excellent verbal and written communication skills
- High integrity and strong interpersonal skills
- Self-motivated team player with a competitive spirit
- Ability to build customer relationships to ensure satisfaction
Education and Experience Requirements:
- EPA certification with knowledge of relevant installation and venting regulations
- Experience with ServiceTitan is a plus
- Four to five years of experience in HVAC preferred
- Experience in residential HVAC systems is advantageous
Physical Requirements:
- Ability to stand for extended periods
- Capable of lifting up to 50 lbs
Additional Information:
This job description serves as a general outline. Duties and responsibilities may be adjusted as necessary based on business needs and will be communicated regularly.
Benefits Offered:
- 401(k) plan
- 401(k) matching
- Dental coverage
- Health insurance
- Life insurance
- Paid time off
- Vision coverage
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