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Field Service Engineer

2 months ago

Tennessee, United States KUKA Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at KUKA. As a Field Service Engineer, you will be responsible for executing assigned robotic/automation jobs, including onsite installation, repair, and follow-up on service escalations.

Key Responsibilities
  • Perform in-house, on-site, and/or telephone troubleshooting, repairs, and support of KUKA equipment as needed.
  • Work within a flexible work/travel schedule, traveling to customer sites on short notice and frequently working long hours to meet customer needs.
  • Provide assistance to KUKA Robotics customers and internal personnel for the troubleshooting and repair of electrical, mechanical, and programming problems related to KUKA Robotics equipment.
  • Complete Field Service reports prior to leaving the customer's site, with an accurate description of the problem reported/identified, the solution, and/or a complete list of all parts/options that may have been installed.
  • Develop technical credibility and rapport with customers, forwarding sales leads to appropriate account managers.
  • Work with the Service Manager and/or related supervisor(s) to identify individual training needs to maintain and continuously improve skills and knowledge of KUKA Robotics products and applications.
  • Make a complete backup of all software, programming, or configuration changes that were made during the customer visit, providing a copy to the customer upon departure and retaining a second copy for KUKA Robotics service files.
  • Lead by example and provide on-the-job training, coaching, and mentoring of upcoming Field Service Technicians.
  • Assist the Assembly, Spare Parts, Shipping & Receiving teams when required, following specific guidelines and safety requirements, and ensuring on-time, complete, and accurate deliveries.
  • Assist with internal, end-user, and System Partners training if required.
  • Participate actively in the promotion and sale of parts and services when possible.
Requirements
  • Ability to read and interpret mechanical, electrical, electronic, etc. prints and other related technical documentation.
  • Knowledge of the fundamentals of customer service for phone and face-to-face contact with customers.
  • PC skills/knowledge (MS Office environment, Internet, email, etc.)
  • Valid driver's license and passport required.
Equal Opportunity Employer

KUKA is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state, or local laws.