Hospitality Operations Manager

2 weeks ago

Irving, Texas, United States THE RANCH AT LAS COLINAS, LLC Full time
Position Overview

The Ranch at Las Colinas is on the lookout for an exceptional Service Manager to enhance our Haywire & The Ranch Family. Our Service Managers are dedicated to crafting memorable experiences for both Team Members and Guests, embodying our mission to provide Texas-sized hospitality. They are committed to fostering a collaborative team environment and ensuring every Guest feels welcomed and valued.

Role Summary:

We are in search of a proactive and enthusiastic individual to take on the role of Service Manager. This position is ideal for those with a strong attention to detail and a genuine passion for the hospitality industry. The chosen candidate will participate in a comprehensive training program designed to develop the essential skills needed for effective restaurant management, covering all facets of our operations from the kitchen to the dining area.

Key Responsibilities:

  • Promote and embody the culture of Haywire through a vibrant, energetic, and service-focused demeanor.
  • Oversee food and beverage operations to guarantee exceptional service quality, engaging with guests and staff to create a positive dining atmosphere.
  • Address guest inquiries and concerns with understanding and efficiency, utilizing innovative problem-solving skills to provide effective solutions.
  • Lead by example, continuously training, developing, and mentoring team members to build a skilled and motivated workforce.
  • Conduct pre-shift briefings to keep the team updated on important business information, operational changes, and special events.
  • Manage daily reservations, ensuring that special occasions and guest preferences are acknowledged and celebrated.
  • Participate in the recruitment process, including interviewing, hiring, training, and ongoing development of new team members.
  • Organize weekly staffing schedules to maintain operational efficiency and service excellence.
  • Assist in inventory management by ordering supplies as directed, contributing to effective resource management.
  • Support the General Manager with weekly inventory assessments, ensuring proper organization and stock levels.
  • Maintain high standards of food safety, sanitation, and quality, ensuring adherence to company recipes and serving standards.
  • Compile and submit payroll documentation and reports accurately and promptly to the corporate office.
  • Ensure compliance with all applicable local, state, and federal regulations regarding labor, health, and safety standards.

Ideal Candidate:

  • Possesses a sharp eye for detail and a deep appreciation for the hospitality sector.
  • Committed to fostering a culture of excellence, performance, and outstanding service.
  • Eager to learn and grow, demonstrating potential for rapid advancement.
  • Aims to lead with creativity, confidence, and strong business insight.

Benefits:

  • Medical, Dental, and Vision insurance available.
  • 401k plan eligibility after one year for employees aged 21 and over with 1,000 hours of service.
  • Opportunities for advancement into management and leadership positions.

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