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Front Office Manager

2 months ago

Irving, Texas, United States Remington Hotels Full time

Job Summary

Remington Hotels is seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest experiences and driving revenue growth through effective management of the front office.

Key Responsibilities

  • Anticipate and respond to guest needs, maintaining a positive and professional demeanor at all times.
  • Lead and manage a team of front office associates, including interviewing, hiring, training, and scheduling.
  • Resolve guest complaints and concerns in a timely and professional manner, ensuring guest satisfaction and loyalty.
  • Manage and operate the hotel's property management system, including daily transactions and financial reporting.

Requirements

  • High work ethic and self-initiative, with a focus on delivering exceptional results.
  • Ability to work varying schedules, including evenings, weekends, and holidays, to meet the needs of the hotel.
  • Strong communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Proven experience in hotel operations, with a focus on front office management and guest services.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.