Patient Access Representative II
1 month ago
As a Patient Access Representative II, you will play a critical role in supporting departmental efficiencies by performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. You will be responsible for obtaining complete and accurate patient demographic information and employing proper, compliant patient liability collection techniques before, during & after date of service.
Key Responsibilities- Greeting and Registration: Greet customers following Conifer Standards of Care, provide world-class customer service, complete full patient registration at date of service, and adhere to financial & cash control policies & procedures.
- Financial Clearance: Educate patients about patient financial liabilities, employ proper, compliant patient liability collection techniques before, during & after date of service, perform Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
- Insurance Verification: Secure medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verify insurance, benefits, coverage & eligibility, complete assigned registration financial clearance work lists activities, obtain insurance authorizations for scheduled & unscheduled Hospital services, and secure inpatient visit notification to payors.
- Education: High School Diploma or GED required.
- Experience: 0 – 1 year in a Customer Service role.
- Skills: Minimum typing skills of 35 wpm, demonstrated working knowledge of PC/CRT/printer, customer service skills and experience, ability to work in a fast-paced environment, and ability to receive and express detailed information through oral and written communications.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Hospital administration
- Can work in patient care locations which include potential exposure to life-threatening patient conditions.
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