Microsoft Systems Administrator

5 days ago

Louisville, Kentucky, United States CBTS Full time
Job Summary

CBTS is seeking a highly skilled Microsoft Systems Administrator to join our team. As a key member of our IT department, you will be responsible for providing technical support and troubleshooting services to ensure the seamless operation of our IT systems.

Key Responsibilities
  • Technical Support: Respond to IT support requests during non-business hours, ensuring issues are resolved quickly and effectively.
  • IT System Monitoring: Continuously monitor IT infrastructure, including servers, network devices, and applications, to detect and address any potential issues.
  • Troubleshooting: Diagnose and resolve hardware and software problems, including PCs, printers, POS systems, and network devices.
  • Security Protocols: Ensure compliance with IT security policies and procedures, including monitoring for security threats and taking appropriate actions to mitigate risks.
  • Documentation: Maintain accurate records of all support requests, troubleshooting steps, and resolutions in the ticketing system.
  • Routine Maintenance: Conduct regular maintenance tasks, such as updates, backups, and system optimizations, to ensure the smooth operation of IT systems.
  • IT Projects: Support the implementation of IT projects and upgrades as needed, coordinating with the IT team to minimize disruptions.
  • Training: Offer basic training and guidance to other staff on using IT systems and software effectively.
  • Documentation Development: Develop and update IT documentation, ensuring clear and comprehensive records of systems, processes, and procedures.
  • System Deployment: Deploy, image, and update Windows PCs, servers, and workstations to maintain an up-to-date and secure IT environment.
  • Customer Service: Provide excellent customer service to internal team members, ensuring their IT needs are met with professionalism and efficiency.
  • Phone Answering: Handle incoming calls related to IT support issues, providing clear and effective communication to resolve problems.
  • RMM and Monitoring Tools: Familiarity with remote monitoring and management (RMM) and environment monitoring tools such as Datto and SolarWinds to ensure proactive IT system management.
Requirements
  • Education: Bachelor's degree in Information Technology or a related field is preferred.
  • Experience: At least 2-4 years of experience in an IT support role.
  • Technical Skills:
    • Proficiency in Windows and Mac operating systems.
    • Knowledge of network infrastructure, including LAN, WAN, and Wi-Fi.
    • Experience with management software and systems such as Oracle Opera, OnQ, and others (e.g., PMS, POS).
    • Familiarity with troubleshooting hardware, software, and network issues.
    • Experience with deploying, imaging, and updating Windows PCs, servers, and workstations.
  • Certifications: CompTIA A+, Network+, or other relevant IT certifications are a plus.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users.
  • Customer Service Skills: Strong customer service orientation, with the ability to interact effectively with internal users.
  • Phone Answering Skills: Proficient in managing and resolving IT support issues over the phone.
  • Problem-Solving Skills: Strong analytical and problem-solving abilities, with a focus on customer service and resolution efficiency.
  • RMM and Monitoring Tools: Familiarity with remote monitoring and management (RMM) and environment monitoring tools such as Datto and SolarWinds.
  • Self-Motivation: Highly self-motivated and able to work independently during non-business hours.
  • Effective Communication: Ability to communicate effectively with IT team members to ensure smooth transitions and continuity of support.
  • Availability: Willingness to work non-business hours, weekends, and holidays as required.
Work Environment
  • Physical Requirements: Ability to lift and move computer equipment, work in tight spaces, and perform tasks requiring manual dexterity.
  • Work Conditions: Primarily based at Corporate HQ, with occasional travel to remote sites. A reliable vehicle is required for travel between locations.

CBTS is an equal opportunity employer and welcomes applications from diverse candidates.

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