Head of Residential Operations

1 week ago


Garden City, Michigan, United States Life's WORC Full time

This is a full-time position requiring 40 hours per week. Flexibility in your schedule is essential to meet the needs of the programs, with potential emergency situations necessitating availability during nights and weekends.

This role presents an excellent opportunity for an experienced professional in the field of Human Services. Life's WORC provides a comprehensive benefits package, which includes:

  • Affordable medical, dental, and vision insurance for you and your family
  • Company Matching 403(b) retirement plan
  • Generous Paid Time Off policy
  • Tuition and textbook reimbursement programs
  • Regular performance bonuses

Required Qualifications:

  • Bachelor’s degree in Human Services or a related discipline is mandatory.
  • A minimum of two years of experience in residential management, complemented by an additional two years in ID/DD program services.
  • Strong communication skills are essential.
  • A valid driver’s license is required.

Key Responsibilities:

  • Provide training, coaching, mentoring, and supervision to the management team.
  • Take on QIDP (Qualified Intellectual Disabilities Professional) duties in the absence of a designated QIDP.
  • Actively engage in agency committees and projects.
  • Ensure all program services comply with regulatory standards.
  • Coordinate services across clinical, personnel, and programming areas.
  • Operate agency vehicles, adhering to safe driving practices, and participate in the agency's driver safety training.
  • Advocate for individuals, ensuring protective oversight.
  • Assist in the development and execution of residential budgets, including monitoring financial accounts.
  • Participate in the intake process for individuals referred for placement.
  • Oversee electronic systems to improve departmental efficiency and outcome measurement.
  • Maintain 24/7 on-call availability.
  • Required to obtain certification as a trained investigator to support investigations assigned by the Quality Assurance Department, which is a condition of employment.
  • Required to become a certified trainer in CPR/First Aid or Strategies for Crisis Intervention & Prevention, teaching two classes annually to support the Training Department and assist with training clusters as needed.


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