Executive Director
2 months ago
**General Manager - Residential HVAC/Plumbing Service Center**
We are seeking a highly qualified General Manager to lead our Residential HVAC/Plumbing Service Center. As a key member of our team, you will be responsible for directing and coordinating the total activities of the service center, providing leadership to all personnel and processes at the site.
Key Responsibilities:- Financial Management: Analyze the operating statement for the center and individual departments, initiate appropriate action, and prepare/review the General Manager's report.
- Profitability Analysis: Analyze determinants of profitability and take appropriate actions to adjust.
- Payroll and Accounting: Ensure employee payroll processes are accurate and on time, and apply appropriate accounting control principles.
- Sales and Marketing: Plan/set/achieve sales goals, utilize multiple processes for generating and responding to sales leads, and coach salespeople.
- Customer Communications: Ensure effective customer communications and utilize features and benefits of key products & services to drive the value proposition.
- Human Resources: Support/practice company HR standards and guidelines, conduct performance appraisals, and provide appropriate counsel and discipline for employees.
- Vendor Management: Utilize established Vendor Programs whenever appropriate.
- Safety and Emergency Procedures: Adhere to government safety guidelines and assure proper procedures are in place for handling accidents, fire, and emergency situations.
- Education: BS or BA Degree in Business Administration or Operations.
- Experience: 5-10 Years of experience in the HVAC, Security, Pest Control, or similar customer service focused industries.
- Skills: Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet).
We offer a competitive salary with an ambitious bonus program, as well as a comprehensive benefits package that includes PTO, Holiday Pay, Medical/Dental/Vision Insurance programs, 401(k) with generous match, Life Insurance, and STD/LTD insurance options.
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