Appointment Scheduling Specialist

2 weeks ago

Cary North Carolina, United States Acentra Health Full time

Acentra Health is dedicated to enhancing health outcomes through innovative technology, services, and clinical expertise. Our mission is to create health solutions that provide significant value and impact.

At Acentra Health, we encourage a culture of ownership and proactive problem-solving, inviting all team members to actively engage in our mission.

We are currently seeking an Appointment Scheduling Specialist to become an integral part of our expanding team.


Position Overview:


As an Appointment Scheduling Specialist, you will be essential to our operational success by ensuring timely assessments for Medicaid beneficiaries. Your role will involve direct interaction with beneficiaries, providers, and assessors to meet required assessment turnaround times while addressing scheduling-related customer needs.

You will serve as a crucial link between these groups, facilitating effective communication and coordination, which contributes to the overall efficiency of our services.

This position is a full-time hybrid role, requiring a combination of remote work and onsite presence.


Key Responsibilities:


- Utilize automated systems to schedule assessments in accordance with contractual metrics, ensuring accurate and timely completion of scheduling documentation.

- Initiate communication with beneficiaries and providers to efficiently coordinate assessments.

- Address inquiries and requests regarding assessments, scheduling conflicts, and complaints, providing prompt and effective resolutions.

- Maintain a comprehensive understanding of internal policies, procedures, and services.

- Collaborate with supervisors on complex or unresolved issues to ensure appropriate resolutions.


The list of responsibilities is not exhaustive and may be expanded to include additional duties as required by management.


Qualifications:
- High school diploma or GED equivalent.
- Minimum of 3 years of customer service experience in the healthcare sector.
- 2 years of experience in scheduling (preferred).
- Exceptional customer service skills with a strong ability to foster and maintain relationships.
- Proven ability to multitask and prioritize effectively, even under conflicting deadlines.
- Strong attention to detail, ensuring accuracy in all tasks.
- Excellent written and verbal communication skills, along with strong interpersonal, organizational, and time management abilities.
- Demonstrated professionalism, flexibility, and reliability under pressure.
- Ability to work independently with minimal supervision.
- Proficiency in Microsoft Office applications.
- Access to high-speed internet and a secure, distraction-free work environment.
Why Choose Acentra Health:


We are a collaborative team of experienced leaders, clinicians, and industry professionals committed to redefining healthcare expectations. Our partnerships with state and federal healthcare agencies, providers, and employers aim to enhance healthcare quality and improve health outcomes.

At Acentra Health, you will engage in meaningful work that positively impacts lives nationwide. We prioritize our employees' well-being, providing the tools and support necessary for professional growth.

We appreciate your interest in Acentra Health and encourage you to explore future opportunities that align with your career goals.


Compensation:
The compensation for this role is competitive and based on various factors, including relevant experience and skill level.

Benefits:
Our benefits package includes comprehensive health plans, paid time off, retirement savings, corporate wellness programs, educational assistance, and corporate discounts, among others.

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