Automotive Service Scheduling Specialist
2 weeks ago
Hendrick Buick GMC Cadillac (Cary)
Overview:
We are seeking a dedicated Scheduling Specialist for our Automotive Service Department. The main focus of this role is to manage incoming service calls across various Hendrick dealerships, coordinate service appointments, and respond to service-related questions. Additionally, you will be responsible for making outbound calls for service reminders and confirming appointments made online.
Qualifications:
- Experience in a Dodge, Ram, Chevrolet, Buick, GMC, or Cadillac dealership is advantageous
- High School Diploma or equivalent
- Prior experience in customer service or the automotive sector is preferred
- Valid Driver's License
- Basic proficiency in computer operations
- Excellent communication abilities
- Handling incoming calls and scheduling service appointments
- Maintaining and updating customer databases
- Reaching out to customers regarding marketing offers
- Responding to online inquiries and setting up appointments
- Ensuring a tidy workspace and adhering to safety protocols
- Comprehensive full-time benefits including health insurance, paid time off, and bonus potential
- Opportunities for professional growth
- No evening shifts and closed on Sundays
- Convenient location within the Cary Auto Mall
- Servant Leadership
- Teamwork through Trust & Respect
- Integrity
- Commitment to Customer Enthusiasm
- Passion for Winning
- Accountability at All Levels
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