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Appointment Scheduling Specialist
2 months ago
Position Overview: Our Appointment Scheduling Specialists are known for their exceptional interpersonal skills and dedication to customer satisfaction. We seek individuals who are committed, reliable, and adaptable to a dynamic work environment. This role involves managing a significant volume of incoming and outgoing communications to assist our clients with appointment scheduling across various service departments.
Key Responsibilities:
- Handle a high volume of inbound and outbound calls, providing assistance with scheduling appointments.
- Maintain a professional demeanor and ensure clear communication with clients.
- Demonstrate a strong commitment to customer service and satisfaction.
- Quickly establish rapport with clients and address their needs effectively.
Requirements:
- Minimum of 1-3 years of proven experience in customer service.
- Excellent verbal communication skills and a pleasant phone manner.
- Experience with high call volumes is preferred but not mandatory.
- Organizational skills and the ability to manage multiple tasks efficiently.
- Self-motivated and a quick learner, with a professional appearance.
- Bilingual candidates are encouraged to apply, though it is not a requirement.
Work Schedule: This is a full-time position requiring 40 hours per week, with operational hours from Monday to Friday and limited Saturday hours.
Compensation: We offer a competitive base salary along with a performance-based monthly bonus.
At Gerald Auto Group, we pride ourselves on our long-standing commitment to the communities we serve and the respect we have for our employees. If you are a dedicated professional looking to contribute to a supportive and dynamic team, we encourage you to consider this opportunity.
