Multi-Site Property Manager

3 hours ago

Scottsdale, Arizona, United States Optima, Inc. Full time
Job Overview

Optima, Inc. is seeking a highly skilled and experienced Multi-Site Property Manager to oversee the daily operations of our luxury apartment community, Optima Kierland. As a key member of our management team, you will be responsible for ensuring the highest standards of service, driving financial performance, and fostering a culture of excellence.

Key Responsibilities
  • Achieve performance goals, including resident satisfaction, net operating income, occupancy, and facility management.
  • Lead the daily activities of the team, including leasing, administrative, concierge, and maintenance resources, to ensure the team is engaged and achieving performance goals.
  • Provide timely feedback to and ongoing training of team members.
  • Take ownership of your community by continuously walking, monitoring, and correcting issues that are identified, either yourself or with your team.
  • Manage the maintenance team to ensure the creation and implementation of an effective preventive maintenance program and responsiveness to our residents' service requests to maintain the property and provide resident service at the highest standards.
  • Develop and implement initiatives for the property and team to further enhance resident satisfaction, and the property's performance and reputation.
  • Oversee the property's marketing and online presence and ensure that the property is optimized on all platforms.
  • Drive proactive communication and engagement with our residents to ensure satisfaction and timely resolution of issues that may arise.
  • Develop and manage the property's operating and capital improvements budgets, including overseeing rent collection, monitoring cash flow requirements, and adjusting operations as appropriate.
  • Manage financial and other reporting requirements in collaboration with Optima's accounting team.
  • Manage vendor relationships, including collecting bids, administering contracts, and supervising performance.
  • Represent Optima and participate in scheduled resident social events.
  • Proactively and regularly advise the National Director of Property Operations as to property performance and any issues that may arise.
  • Adhere to all federal, state, and local legal requirements for property management, including fair housing.
  • Serve as the on-call or emergency resource and be available after hours or weekends, as needed.
Requirements
  • 8+ years' experience as an onsite property manager at luxury apartment communities.
  • Experience leading a medium to large team with success as a coach, leader, and mentor.
  • Proficiency with Yardi Voyager 7s and Rent Café Site Manager.
  • Ability to operate in multiple software applications.
  • Proficiency with Microsoft Office Suite.
  • Experience creating and managing operating and capital budgets and fluency with various accounting reports.
  • Experience using revenue management.
What Sets You Apart
  • A positive, warm, friendly, and service-oriented mindset, with a goal-oriented approach and the belief that there is a solution to every problem.
  • Extensive experience in luxury residential property management, particularly in a similar role, indicating a deep understanding of the unique challenges and opportunities in this sector.
  • Proven leadership experience or experience leading people and managing high-impact projects - reflecting the ability to take initiative, mentor people, and drive results.
  • A track record of innovative problem-solving in complex or ambiguous situations, showcasing the ability to think outside the box and deliver effective solutions.
  • Proficiency in advanced property management software and tools, highlighting the ability to leverage technology to drive operational excellence and business insights.

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