Customer Support Specialist

4 weeks ago


San Francisco, California, United States Motorola Solutions Full time
Job Summary

As a Technical Support Associate at Motorola Solutions, you will be responsible for delivering post-sales support and solutions to our customers. This involves answering technical questions and resolving technical issues for customers running Flex proprietary software in a Windows, Linux, and Unix environment. You will also be responsible for maintaining and improving positive long-term partnerships between Motorola Solutions and our customers.

Key Responsibilities

Receives requests for computer technical assistance and problem resolution from customers or company employees.
Performs technical problem diagnostics and maintenance for Flex software products to ensure efficient operation in the application environment.
Conducts required testing of modified programs to ensure that changes operate correctly and that have no adverse impact on programs or systems operations.
Directs activities to contribute to the overall performance of the Technical Services Department operations.
May work on Project Teams for new or enhanced products to ensure supportability of product upon project completion.
Places appropriate priority on problems reported by customers or internal personnel.
Proactively seeks to identify ways to improve assigned team, the Technical Services department, and the company.

Requirements

High School Diploma or equivalent
2+ years of customer service/support experience
Must be able to obtain background clearance as required by government customer
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Benefits

Motorola Solutions offers a comprehensive benefits package, including incentive bonus plans, medical, dental, vision benefits, 401K with company match, 10 paid holidays, generous paid time off packages, employee stock purchase plan, paid parental and family leave, and more. We are an equal opportunity employer and welcome applications from diverse candidates.

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