Customer Support Specialist

4 weeks ago

San Francisco, California, United States Enable Full time

At Enable, we're revolutionizing the supply chain experience by creating a healthy, vibrant ecosystem where partner collaboration drives the best products, services, and values to customers. As an Associate Customer Support Specialist, you'll play a pivotal role in shaping the future of rebate management. You'll work as part of a support team to deliver value to our customers through Enable's software, providing frontline support, solving customer problems, and communicating with customers to ensure timely resolution of issues.

What we're looking for:

  • A bachelor's degree
  • 1-2 years of customer-facing experience, preferably in a SaaS company
  • Proficient problem-solving skills
  • Verbal and written communication skills to effectively convey technical concepts and instructions to customers of varying technical backgrounds
  • Demonstrated ability to quickly grasp complex software systems, and learn and digest new information
  • Strong multitasking and effective time management abilities
  • Self-motivated and proactive attitude to support the team where necessary
  • Collaborative team player

Total Rewards:

At Enable, we strive to be a great place for all employees to grow and be recognized for that growth. Through our assessment and interview process, we will identify your level that ties to our compensation bands based on your experience and technical expertise along with the scope of the role.

To determine an employee's starting pay, we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. This position may also be considered a promotional opportunity.

Salary/OTE is just one component of Enable's total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as the option to purchase company shares, as appropriately approved by the Company's Board of Directors in accordance with Enable's Equity Purchase Plan. Enable is committed to investing in the holistic health and wellbeing of all employees and their families. Our benefits and perks include, but are not limited to:

Unlimited Paid Time Off: Flexible PTO policy based on trust, balancing personal time and business needs

Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being

Comprehensive Insurance: Health and life coverage for you and your family

Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance

Equity Program: Benefit from our equity program with additional options tied to tenure and performance

Career Growth: Explore new opportunities with our internal mobility program

Job Summary

As an Associate Customer Support Specialist, you will be a member of our Customer Success (CS) team. You will work as part of a support team, alongside a Customer Support Manager, to deliver value to our customers through Enable's software. A key element of your role will be providing frontline support to our customers. This will include solving customer problems, communicating with customers, troubleshooting technical issues, and escalating issues when required.

What we are asking you to do

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