Customer Support Specialist

4 days ago


San Diego, California, United States Ride1Up Full time

Customer Support Specialist

Ride1Up, a leading e-commerce company specializing in electric bikes, seeks a skilled Customer Support Specialist to join its team. This role offers a unique opportunity to gain valuable e-commerce operations experience while working in a fast-paced industry.

The ideal candidate will have strong bicycle knowledge, excellent problem-solving skills, and the ability to communicate effectively with customers. They will be responsible for providing support via email and phone, troubleshooting technical bike issues, and managing customer change orders.

Key Responsibilities:

  • Provide customer support via email and phone
  • Troubleshoot technical bike issues
  • Manage customer change orders
  • Update customers on production and shipping timelines

Requirements:

  • Strong bicycle knowledge
  • Excellent problem-solving skills
  • Ability to communicate effectively with customers
  • Customer service experience
  • Fast typing skills
  • Experience with Freshdesk or Zendesk

Benefits:

  • High demand, high growth industry
  • Discounts on electric bikes
  • Potential to gain valuable e-commerce operations experience


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