Customer Support Specialist

4 weeks ago

San Francisco, California, United States Openai Full time

About the Team

We are a team of experts dedicated to delivering exceptional customer experiences with our AI products.

We resolve complex technical issues, provide guidance, and support customers in maximizing value and adoption from our products.

We work closely with Sales, Technical Success, Product, Engineering, and other teams to deliver the best possible experience to our customers at scale.

Our customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are seeking a dedicated and experienced individual to help solve complex problems faced by our customers.

In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and setting a positive precedent for the team.

Your work will contribute to industry-leading response times and service levels, while building our internal customer feedback operations in an increasingly intricate space.

You will play an integral role in building knowledge within the team and improving organizational processes.

You will be crucial to the success of our innovative, disruptive, and high-scale AI solutions.

This role is based in San Francisco, CA.

We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.

Be among the foremost experts on everything related to OpenAI products.

Partner with engineering and customer teams to resolve issues, engaging with senior leaders and teams internally or with customers as needed.

Take learnings from resolving customer issues and inform our approach to scaling these solutions, partnering with Engineering and Go-To-Market teams.

Foster a supportive and productive work culture within the User Operations team.

Provide support coverage in on-call shifts and during holidays and weekends based on business needs.

You might thrive in this role if you:

Have 5+ years of experience in user operations, technical support, or support engineering roles, ideally in tech startups or fast-paced environments.

Have excellent problem-solving skills and the ability to comprehend and communicate complex technical issues.

Can proactively identify pain points in our and our customer's solutions.

Have proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.

Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

Operate with high horsepower, are adept at frequent context switching, and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.

About OpenAI

We are an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.

AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or any other legally protected status.

OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement

For US Based Candidates:

Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy


At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared.

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