IT Support Specialist

4 weeks ago


San Francisco, California, United States TalentBurst Full time

Job Title: IT Support Specialist

Job Summary:

We are seeking a skilled IT Support Specialist to join our team at TalentBurst. As an IT Support Specialist, you will be responsible for providing technical support and troubleshooting for desktop and laptop computers, as well as installing hardware and software on workstations.

Key Responsibilities:

  • Provide technical support and troubleshooting for desktop and laptop computers
  • Install hardware and software on workstations
  • Set up and maintain network and telecommunications systems
  • Troubleshoot LAN, server, and connectivity issues
  • Utilize ticketing system as needed

Requirements:

  • Working knowledge of hardware components and hardware configurations
  • Strong software experience
  • Excellent customer service skills
  • Excellent documentation skills
  • Practical problem-solving skills and solid troubleshooting skillset
  • Excellent organizational skills
  • Excellent oral communication skills
  • Ability to work well with others in a team-oriented environment
  • Ability to install/deploy Windows/Apple-based computers
  • Self-motivated and able to work with minimal supervision
  • Ability to set priorities and be flexible in a fast-paced environment
  • Ability to train end users

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