Genomics Customer Support Specialist
4 weeks ago
MyOme is a pioneering company that empowers patients to take control of their genetic health. We combine cutting-edge sequencing, advanced genome interpretation, and user-friendly portals to provide clinically-actionable genetic information. Our mission is to revolutionize patient care through innovative genomic solutions.
Job DescriptionWe're seeking a highly skilled and compassionate Genomics Customer Support Specialist to join our fast-growing team. As a key member of our customer support team, you'll be the primary point of contact for patients and healthcare providers, ensuring exceptional service throughout the patient and provider journey.
Responsibilities- Provide world-class support to patients and healthcare providers through phone, email, and other channels.
- Stay up-to-date on all MyOme products, processes, and policies to respond accurately to customer inquiries.
- Escalate complex issues to designated channels to ensure a seamless patient and customer experience.
- Collaborate with internal teams to develop and refine standard operating procedures (SOPs) that optimize efficiency, compliance, and customer service excellence.
- 10+ years of experience in customer-facing functions, including customer support and/or sales.
- Industry expertise in genomics and genetics, with a proven track record of success.
- Exceptional communication and problem-solving skills, with the ability to build rapport with clients and colleagues.
- Leadership experience or the aspiration to lead, coach, and manage change.
- Competitive compensation, including equity in a company backed by world-class investors.
- Unlimited PTO, health, dental, and vision benefits.
- A dynamic and collaborative work environment that fosters growth and innovation.
At MyOme, we're committed to diversity, inclusion, and equal opportunity. We believe that a diverse and inclusive team is essential to building healthcare that serves diverse patients. If you're passionate about making a real impact on patient care through innovative genomic solutions, we encourage you to apply.
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