Genomics Customer Support Specialist

4 weeks ago


San Francisco, California, United States MyOme Full time
About MyOme

MyOme is a pioneering company that empowers patients to take control of their genetic health. We combine cutting-edge sequencing, advanced genome interpretation, and user-friendly portals to provide clinically-actionable genetic information. Our mission is to revolutionize patient care through innovative genomic solutions.

Job Description

We're seeking a highly skilled and compassionate Genomics Customer Support Specialist to join our fast-growing team. As a key member of our customer support team, you'll be the primary point of contact for patients and healthcare providers, ensuring exceptional service throughout the patient and provider journey.

Responsibilities
  1. Provide world-class support to patients and healthcare providers through phone, email, and other channels.
  2. Stay up-to-date on all MyOme products, processes, and policies to respond accurately to customer inquiries.
  3. Escalate complex issues to designated channels to ensure a seamless patient and customer experience.
  4. Collaborate with internal teams to develop and refine standard operating procedures (SOPs) that optimize efficiency, compliance, and customer service excellence.
Requirements
  • 10+ years of experience in customer-facing functions, including customer support and/or sales.
  • Industry expertise in genomics and genetics, with a proven track record of success.
  • Exceptional communication and problem-solving skills, with the ability to build rapport with clients and colleagues.
  • Leadership experience or the aspiration to lead, coach, and manage change.
What We Offer
  • Competitive compensation, including equity in a company backed by world-class investors.
  • Unlimited PTO, health, dental, and vision benefits.
  • A dynamic and collaborative work environment that fosters growth and innovation.

At MyOme, we're committed to diversity, inclusion, and equal opportunity. We believe that a diverse and inclusive team is essential to building healthcare that serves diverse patients. If you're passionate about making a real impact on patient care through innovative genomic solutions, we encourage you to apply.



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