Customer Service Representative

6 days ago


Newark, New Jersey, United States Sixt Rent a Car LLC Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our team, you will be responsible for delivering exceptional customer service to customers from around the world.

Key Responsibilities
  • Welcome and assist customers as they arrive on the lot
  • Provide accurate information and take detailed records of damages, gas volume, and other relevant details
  • Discreetly check vehicles for damage and direct customers to complete damage/loss reports
  • Advise and review rental charges, providing accurate receipts to customers
  • Provide information on transportation to the airport terminal
  • Complete service alerts for mechanical and body damage
  • Identify and tag vehicles flagged for grounding or preventative maintenance
  • Keep the lot organized for ease of access and traffic flow
Requirements
  • High school diploma or equivalent
  • Minimum 1 year of customer service experience
  • Must be at least 21 years old and have a valid driver's license with a clean driving record
  • Exceptional interpersonal and relationship-building skills
  • Strong verbal and written communication skills
  • Strong organizational skills and ability to multi-task
  • Ability to manage stressful or unusual situations to maintain good customer service
  • Basic computer navigation skills and knowledge of Microsoft Office applications
  • Ability to work 40 hours per week, including day and/or evening hours
  • Likely to require at least 5-10% travel, some of which may be by airplane
  • Must be willing to wear company uniforms
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position
About Sixt

Sixt is a global mobility service provider known for over a century of innovative products and customer-orientated services. Our success and dynamic growth are based on our employees' commitment. We champion an energized work culture, development opportunities, and growth potential. We offer a competitive salary and employee benefits, including paid vacation, medical, dental, vision, and 401(k) plans.

We are an Equal Opportunity-Affirmative Action Employer and welcome applications from diverse candidates. The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require.



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