Guest Services Representative

1 month ago


Huntington Beach, California, United States Extended Stay America Full time
Job Summary

The Guest Services Representative is responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay at our hotel. This role requires a strong commitment to delivering a high level of service, responding to guest requests, and resolving issues in a timely and professional manner.

Key Responsibilities

• Assist guests with check-in and check-out, answering questions and resolving issues as needed
• Respond to guest requests, providing prompt and courteous service
• Maintain a clean and organized front desk area, ensuring a welcoming environment for guests
• Process reservations, registration, and payment, adhering to company guidelines and procedures
• Handle collection efforts for in-house balances, maintaining accurate records and communicating with guests as needed
• Participate in periodic property tours to ensure compliance with brand standards
• Provide reasonable accommodations for guests, responding to requests and resolving issues as needed

Requirements

• High school diploma or equivalent required; one to three months of related experience and/or training preferred
• Ability to understand and communicate in English proficiently, interacting with guests, associates, and outside vendors
• Proficiency in operating the property management system technology, performing audit functions as assigned
• Ability to work through all shift reports, maintaining accurate records and resolving issues as needed
• Strong problem-solving skills, addressing and resolving guest-related issues in a timely and professional manner

Benefits

• Competitive wages
• Great working environment
• Employee recognition programs
• Vision insurance
• 401(k) savings plan
• Employee assistance program (EAP)
• Employee perks program offering discounts to major companies

• Compensation
• Pay ranges may vary based on role, level, experience, length of time in a position, and location
• Candidates are not guaranteed to be at the high or low end of the compensation ranges presented
• The company complies with applicable federal, state, and local minimum wage requirements

• For Colorado, Washington, California, applicants only: Guest Services Rep Part Time - $22.73 Hourly
• For New York City (Whitestone) applicants only: Guest Services Rep Part Time - $32.88 Hourly

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