Guest Service Representative

9 hours ago

Redondo Beach, California, United States Pacifica Hotels Full time

Job Title: Guest Service Representative

Job Summary:

Pacifica Hotels is seeking a highly skilled Guest Service Representative to join our team. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities:

  • Adhere to Pacifica Hotels' Pure Stay guidelines to ensure the health, safety, and comfort of our team members and guests.
  • Maintain a friendly, cheerful, and courteous demeanor at all times, while providing personalized service to hotel guests.
  • Communicate effectively with guests and fellow team members.
  • Greet arriving guests and complete established check-in procedures on a daily basis.
  • Facilitate guest departures on a daily basis by following established procedures.
  • Regularly calculate and/or post monies, receipts, guest accounts, and other forms of credit using proper cash handling methods and established procedures.
  • Courteously answer inquiries and accept reservations, both in person and over the phone.
  • Maintain good guest relations by keeping abreast of all in-house and area functions.
  • Operate the PBX equipment by accepting incoming calls and assisting outgoing calls.
  • Control cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
  • Process all guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to mailboxes and to guests.
  • Contribute to and maintain established information and communication sources.
  • Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

Benefits:

Pacifica Hotels offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), vacation and sick leave, and a team member travel program.

Qualifications:

Pacifica Hotels is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.

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