Collector III

We are seeking a highly skilled Collector III - Financial Recovery Specialist to join our team at Addition Financial. As a subject matter expert, you will be responsible for notifying or locating borrowers with delinquent accounts and attempting to secure payment through various means.

• Maintain a financially sound loan portfolio through early delinquency control
• Participate in daily delinquency queue work, making early contact with delinquent members to determine the reason and negotiate a successful payment arrangement
• Follow up on all delinquent accounts to ensure payment arrangements are made, develop payment plans, and collect overdue accounts whenever possible
• Perform thorough skip tracing on delinquent accounts as needed
• Ensure compliance with all applicable Credit Union policies, procedures, and state and federal regulations
• Maintain accurate data on all delinquent accounts, including initial documentation of repossessions, and charged-off accounts
• Document all collection activity, including 3rd-party collection activity and telephone/text message conversations and alternative financial arrangements
• Post collected payments to member accounts
• Troubleshoot and resolve member inquiries in a timely and accurate manner
• Work and recommend loans for charge-offs that are in the queue, monitor shares for charge-off, and as assigned in compliance with the credit union's charge-off policy
• Work as a team within the department to meet the overall credit union's goals for charge-off/delinquency ratios

• High school diploma or general education degree (GED) equivalent
• 5+ years of experience in repossession, and/or mortgage collections at a financial institution. Credit Union experience preferred
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Effective communication and presentation skills
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Knowledge of how to compute rate, ratio, and percent
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

We're a top employer because we understand people like you want more out of their career. Like making a difference in people's lives and in the community. Being part of a team that supports each other. Feeling good about the time you spend at work each day. And being able to balance your life while also earning a competitive base salary and benefits, including:

• 401k with profit-sharing contribution
• Comprehensive medical, dental, and vision coverage from leading insurance providers
• Continuing education and up to $5,000 in tuition assistance annually
• Generous vacation and sick pay
• Paid parental leave and volunteer time off
• Major holidays off, including Federal holidays
• Credit union benefits, including reduced consumer/mortgage loan rates, free checks, and other financial services discounts