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Airport Curbside Concierge Agent

2 months ago

Salt Lake, Utah, United States Bags Full time
Job Summary

We are seeking a highly skilled and customer-focused Airport Curbside Concierge Agent to join our team at Bags. As a key member of our airport operations team, you will be responsible for providing exceptional service to our airline partners and their passengers.

Key Responsibilities
  • Check-in luggage for airline passengers and ensure it is handled and secured according to TSA standards.
  • Issue boarding passes and tag bags for departing flights.
  • Provide general information to passengers about locations, directions, and flight information.
  • Offer a high level of customer service to passengers and airline partners.
  • Maintain a positive and friendly attitude in a fast-paced, high-volume environment.
Requirements
  • Ability to work in the early morning rotation.
  • At least 6 months of experience in a face-to-face guest service position.
  • Data entry and/or computer experience preferred.
  • Ability to communicate clearly with guests and clients.
  • Ability to work in outside weather conditions.
  • Knowledge of the airline or travel industry preferred.
  • Must be eligible to work in the United States.
  • Must successfully pass the pre-employment criminal background screening.
  • Must pass pre-employment Drug Testing process.
Physical Requirements
  • Ability to lift up to 70 lbs.
  • Must be able to push luggage cages both empty and full.
  • Weather: Outdoors 100% of the time, including all temperatures and types of weather.
  • Noise: Continued vehicle noise, including vehicle horns, multiple conversations, and large group noise.
  • Standing: 100% of the time, with the ability to stand for up to eight hours at a time.
  • Will consistently and regularly be required to lift, carry, reach, push, and pull up to 75 lbs.
  • Will occasionally be required to bend, squat, and kneel.
  • Walking: 50% of the time.
Appearance Guidelines
  • Employees are expected to present a professional business-like image at all times.
  • With the exception of a fully-grown mustache, beard, or goatee, all men must be clean-shaven.
  • No visible tattoos or body piercings are allowed.
  • Clean and well-maintained approved uniforms must be worn on shift.