Front Desk Agent-Part Time
1 week ago
As a Front Desk Agent at Courtyard Salt Lake City Airport, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties.
Responsibilities:- Guest Service: Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
- Front Desk Operations: Maintain proper operation of the telephone switchboard and ensure that all performance standards are met.
- Communication: Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
- Knowledge and Skills: Be aware of all rates, packages, and special promotions, and be familiar with all in-house groups, closed-out, and restricted dates.
- Technology: Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Additional Duties: Perform other duties as assigned, including helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.
- Education: High School diploma or equivalent required; college coursework in a related field is helpful.
- Experience: Experience in a hotel or a related field is preferred.
- Skills: Possess a positive and upbeat personality, with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task, be detail-oriented, and be able to problem-solve in order to effectively deal with internal and external customers.
- Competitive Pay: A competitive hourly rate.
- Benefits Package: Eligible for a comprehensive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
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