Customer Service Representative
1 week ago
Job Summary:
The Holiday Inn & Suites of SLC Airport is seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.
Key Responsibilities:
- Front Desk Operations: Manage the front desk area, including checking in and checking out guests, handling room assignments, and resolving any guest complaints or issues.
- Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
- Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations and resolve any issues that may arise.
- Teamwork: Work collaboratively with other departments, including housekeeping, food and beverage, and maintenance, to ensure a smooth and enjoyable stay for our guests.
- Adaptability: Be flexible and adaptable in a fast-paced environment, responding to changing circumstances and priorities as needed.
Requirements:
- Education: High school diploma or equivalent required.
- Experience: Previous customer service experience in a hotel or hospitality setting preferred.
- Skills: Excellent communication and interpersonal skills, ability to work in a team environment, and basic math skills.
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