Night Auditor for Guest Services

2 weeks ago


Reston, Virginia, United States Donohoe Companies Full time

We are excited to announce an opportunity for a dedicated Night Auditor at our esteemed hospitality establishment. As a key member of our team, you will play a vital role in ensuring an exceptional experience for our guests during the night shift.

Position Overview

The Night Auditor is tasked with the crucial responsibility of reconciling and verifying the financial transactions of the hotel, preparing essential operational reports, and addressing the needs and requests of our valued guests.

Key Responsibilities

  • Accurately post daily room charges and outstanding fees.
  • Ensure all revenue totals from cash and credit transactions align with the revenue report.
  • Prepare and verify registration documentation for incoming guests.
  • Manage the hotel’s phone system, directing calls and taking messages for guests and staff.
  • Handle guest reservations, including modifications and cancellations.
  • Facilitate the check-in and check-out processes in accordance with hotel standards.
  • Address inquiries, requests, and concerns from guests, collaborating with other departments to fulfill special requests.
  • Notify housekeeping and maintenance teams of any reported issues within guest rooms or hotel facilities.
  • Assist guests with questions regarding hotel services and local attractions.
  • Generate and print necessary reports for operational review.
  • Verify transactions from each front desk shift.
  • Complete daily financial reports, including income and food & beverage revenue summaries.
  • Maintain the cleanliness and organization of the Front Office area.
  • Perform cashier duties, including cashing travelers' checks and posting miscellaneous charges to guest accounts.
  • Adhere to security protocols to ensure the safety of guests and staff, and be familiar with emergency procedures.
Additional Information
  • This position requires flexibility, as the hotel operates 24/7 and schedules may vary based on business needs.
  • All employees are expected to comply with established hotel policies and procedures.
Qualifications
  • Prior experience in a hotel or hospitality setting is preferred.
Skills Required
  • Excellent communication and interpersonal abilities.
  • Capability to maintain composure and make sound decisions in challenging situations.
Employee Benefits

Donohoe Companies is proud to offer a comprehensive benefits package that includes health, dental, and vision insurance, along with retirement plans, paid time off, and more. We are committed to enhancing the quality of life for our employees both at work and beyond.

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