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Guest Services Supervisor

2 months ago

Reston, Virginia, United States Donohoe Companies Full time

Are you ready to take the next step in your hospitality career? We are looking for a dedicated Front Office Supervisor to manage operations at our dual property hotel, ensuring outstanding service across two unique settings. This role offers an exciting opportunity to grow within a brand new establishment that features modern amenities and a vibrant atmosphere.

Position Overview

The Front Office Supervisor is responsible for leading the Front Desk team and ensuring smooth operations. You will play a crucial role in maintaining high standards of guest service and employee engagement.

Key Responsibilities

  • Oversee daily Front Desk operations and staff performance.
  • Promote a positive work environment and uphold employee morale.
  • Ensure compliance with all hotel policies and procedures.
  • Assist in training team members on guest services, brand standards, and operational protocols.
  • Manage guest check-in and check-out processes in accordance with established standards.
  • Provide guests with information about hotel amenities, policies, and local attractions.
  • Handle incoming calls and messages efficiently, directing them to the appropriate departments.
  • Process guest reservations, modifications, and cancellations accurately.
  • Address guest inquiries, requests, and complaints, coordinating with other departments as necessary.
  • Perform cashier duties, including processing payments and posting charges to guest accounts.
  • Implement security procedures to ensure the safety of guests and staff.
  • Maintain the cleanliness and organization of the Front Office area.
  • Report any issues or concerns regarding guests or staff to management promptly.

Additional Information

  • This position requires flexibility to work various shifts, including weekends and holidays, based on business needs.
  • All employees are expected to adhere to the hotel's policies and procedures as outlined in the employee handbook.

Qualifications

  • Prior experience in hotel front desk operations is required.

Skills and Competencies

  • Ability to stand for extended periods.
  • Capability to thrive in a fast-paced environment.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Excellent communication and interpersonal abilities.

Employee Benefits

Donohoe Hospitality Services offers a comprehensive benefits package, including health, dental, and vision insurance, retirement plans, paid time off, and hotel discounts. We are committed to enhancing the quality of life for our employees both at work and beyond.