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Guest Services Coordinator

2 months ago

Reston, Virginia, United States Donohoe Companies Full time

We are looking for a dedicated Guest Services Coordinator to join our dynamic team at Donohoe Companies. In this pivotal role, you will be the first point of contact for our guests, ensuring a seamless and welcoming experience from the moment they arrive.

Position Overview

As a Guest Services Coordinator, you will be responsible for managing all aspects of guest interactions and providing a positive representation of our establishment. Your duties will include handling reservations, offering information and services to guests, and processing payments efficiently.

Key Responsibilities

  • Facilitate the check-in and check-out process for guests in accordance with established standards.
  • Provide guests with comprehensive information regarding hotel amenities, policies, and local attractions.
  • Manage incoming calls and direct them to the appropriate departments or guests, ensuring accurate message delivery.
  • Assist with the modification and cancellation of room reservations as needed.
  • Address inquiries, requests, and complaints from guests, coordinating with other departments to fulfill special requests.
  • Perform cashier duties, including processing various forms of payment and posting charges to guest accounts.
  • Communicate any maintenance or housekeeping issues reported by guests to the relevant departments.
  • Adhere to security protocols to ensure the safety of guests and staff, and be familiar with emergency procedures.
  • Maintain the cleanliness and organization of the Front Office area.
Additional Information
  • This position requires flexibility in scheduling, as the hotel operates 24/7 and may require shifts outside of regular hours.
  • All employees are expected to comply with the hotel’s policies and procedures as outlined in the employee handbook.
Skills and Qualifications
  • Excellent communication and interpersonal skills.
  • Ability to stand for extended periods and work in a fast-paced environment.
  • Capability to remain composed and exercise good judgment in challenging situations.
Employee Benefits

Donohoe Companies offers a comprehensive benefits package that includes health, dental, and vision insurance, retirement plans, paid time off, and additional perks. We aim to enhance the quality of life for our employees both in and out of the workplace.