Luxury Residential Concierge Associate

2 weeks ago


Los Angeles, California, United States Action Property Management Full time

About Us
With a rich history of over forty years, Action Property Management has established itself as the leading choice for homeowner association management.

Founded in 1984, our journey began with a single client and a mission to enhance ethical and professional standards within the HOA sector.

Our steadfast dedication to integrity and professionalism, combined with our core values of excellence, innovation, and care for individuals, continues to shape our identity.

As the largest privately owned HOA management firm in the Western region, we proudly support over 300 communities through our extensive network of offices.

Our achievements are driven by a team of nearly 900 passionate professionals who genuinely enjoy their work and are committed to helping homeowners thrive and appreciate their living environments.

Position Overview
We are currently seeking a full-time Front Desk Associate to enhance our service team.

Compensation:
$22.00 per hour
Schedule:
Monday - Friday, 7:00 am - 3:30 pm

Key Responsibilities
- Represent Action Property Management and the Association by providing outstanding 5-star customer service and ensuring complete resident satisfaction.
- Maintain the aesthetic of the front desk area, lobby, and main elevators.
- Monitor lobby activities and manage access control.
- Offer concierge services.
- Complete Daily Activity Reports.
- Answer and direct incoming phone calls.
- Receive and distribute resident packages.
- Address resident and guest inquiries and concerns.
- Exhibit a strong understanding of the association's governing documents.

Qualifications
- Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
- A minimum of two years of customer service experience is required; experience in hospitality, luxury retail, or fine dining is preferred.
- Hospitality Management students or recent graduates are highly encouraged to apply.
- A polished and professional appearance and demeanor are essential.
- An upbeat and positive team player attitude is necessary.
- Strong judgment and a solutions-oriented mindset are crucial.
- A proactive approach to customer service is expected.

Why Choose Action Property Management
At Action Property Management, we are dedicated to fostering an environment where you truly enjoy your work.

We offer competitive compensation and numerous opportunities for career advancement.

Our comprehensive benefits package includes medical, dental, vision, pet insurance, a 401(k) plan with company matching, and life and disability support for eligible team members.

Additionally, we provide generous paid time off, including vacation hours, sick leave, and company-observed holidays for qualifying team members.

We are committed to investing in the infrastructure, technology, training, and tools necessary for you to excel in your role. Our unwavering dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.

Action Property Management is an Equal Opportunity Employer and supports a drug-free workplace.

Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.



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