Billing Account Resolution Specialist
2 weeks ago
About Travelers:
Travelers is a prominent property casualty insurer with a rich history spanning over 160 years. We pride ourselves on fostering a culture that emphasizes innovation and teamwork.
Job Category:
Customer ServiceCompensation Overview:
We provide a competitive salary range that reflects various factors such as role responsibilities, skills, and experience. Additionally, employees may qualify for performance-based cash incentives.
Salary Range:
$38,000 - $64,000What Is the Opportunity?
- Address intricate billing inquiries and oversee receivables to enhance cash flow
- Collaborate with various stakeholders to evaluate outstanding receivables and disputed premiums
- Employ decision-making abilities to manage cases and assignments effectively
- Independently execute tasks including responding to customer inquiries and conducting account research
- Demonstrate strong analytical and organizational capabilities
What Will You Do?
- Examine accounts and manage them until resolution is achieved
- Investigate and analyze disputed billing transactions
- Ensure precise payment application and rectify discrepancies
- Keep stakeholders updated on changes in billing status
- Probe aged debits and/or credits
- Identify uncollectible premiums and take necessary actions
- Negotiate within established company guidelines
- Manage complex accounts and act as a technical resource
- Engage in special projects and provide mentorship
- Perform additional duties as assigned
What Will Our Ideal Candidate Have?
- A college degree or relevant experience in the accounting or insurance sector
- Proficiency in Microsoft Word, Excel, email, and database management software
- A commitment to delivering exceptional service and outstanding communication skills
- The ability to work autonomously as well as collaboratively in a team setting
What Is in It for You?
- Health insurance coverage from the first day of employment
- 401(k) matching, Paid Time Off, and a Wellness Program
- A program that encourages volunteerism
Employment Practices
Travelers is an equal opportunity employer dedicated to creating an inclusive workplace and celebrating diversity within our workforce. We invite you to contribute to our mission of delivering exceptional results.
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